Customer Support
1 week ago
**Position Title: Customer Support - CMS**
- Department
- Cash Management Services
- Location
- Mumbai
- Number of Positions
- 4
- Reporting Relationships
- Team Leader
- Position Grade
- Assistant Manager/Deputy Manager/Manager
- Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
- Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TAT
- Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a dynamic environment
- Should have technical orientation
- Strong communication (Oral and Written) & Networking Skills
- Conversation Multiple languages is an advantage
- Looking for languages in Telugu, Kannada & Tamil.
-
Customer Assistant
2 weeks ago
Mumbai, Maharashtra, India Insight Customer Call Solutions Full timeWe are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...
-
Customer Support
4 days ago
Mumbai, Maharashtra, India Wings Global Services Full timeJob Overview We are seeking a Customer Support intern or fresher to join our Mumbai team This is an entry-level position with employment types including internship or full-time suitable for those with 0 to 1 year of experience Based in Mumbai Mumbai Suburban Navi Mumbai or Thane the role involves utilizing CRM software communication and problem-solving...
-
Customer Service Associate malayalam Process
2 days ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...
-
Customer Support Representative
2 weeks ago
Mumbai, Maharashtra, India Calibehr Business Support Services Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe have requirement for Banking ProcessRoles and ResponsibilitiesHandle customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner.Resolve customer issues promptly and efficiently while maintaining high levels of customer satisfaction.Maintain accurate records of all interactions with customers using CRM...
-
Customer Support
1 week ago
Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time**Job Title**: Customer Support **Location**: Mumbai (Matunga West) **Work Days**: Monday-Saturday (10:00 AM to 7:00 PM) **Saturday**: 10:00 AM to 4:00 PM **Experience Required**: 2+ years **Salary**: Based on previous compensation and performance in the interview **Role Overview** **Key Responsibilities** - Serve as the primary point of contact for...
-
Customer Support
1 week ago
Mumbai, Maharashtra, India 9 Figures Club Pvt Ltd Full timeManage order processing and daily operational tasks across e-commerce platforms. - Maintain accurate records of orders, delivery status, and customer interactions. - Use Excel to manage data, track reports, and perform analysis using formulas and basic functions. - Coordinate with internal teams (warehouse, logistics, customer service) to ensure timely and...
-
Customer Support
2 weeks ago
Mumbai, Maharashtra, India Watchyourhealth Full time**(Freshers can also Apply)** **Location**: Lower Parel, / Prabhadevi mumbai. Working Days & Timing - 6 Days Working 9.00 Am to 6.00 Pm **Responsibilities**: - Troubleshoot and resolve issues promptly and professionally. - Provide accurate information about products, services, and health insurance topics. - Document customer interactions and escalate...
-
Customer Support Executive
2 weeks ago
Mumbai, Maharashtra, India i2e Consulting Pvt. Ltd. Full time**Job Profile**: **Job Title**: Customer Support Executive with Zoho One CRM Expertise **CANDIDATES FROM THE MUMBAI LOCATION ONLY (MANDATORY) AND WILL BE REQUIRED TO VISIT CLIENT'S OFFICE AS AND WHEN REQUIRED.** **CANDIDATES BASED OUT OF MUMBAI WON'T BE CONSIDERED.** Work timings - **rotational shift -** ( rotational shifts: 6 am - 3 pm, 2pm - 11pm, 10...
-
Executive - Customer Support
2 weeks ago
Mumbai, Maharashtra, India Ketto Full timeJob Title: Executive - Customer Support Summary: Roles and Responsibilities: - Resolve customer complaints and issues to ensure customer satisfaction - Collaborate with other departments to address customer needs and concerns - Maintain accurate records of customer interactions and transactions - Identify and implement process improvements to enhance the...
-
Customer Support
3 days ago
Sakinaka, Mumbai, Maharashtra, India Flo Sleep Solutions Full time ₹ 1,50,000 - ₹ 2,60,000 per yearAbout us :- Flo Mattress is a leading brand in the mattress and sleep solutions industry, dedicated to delivering quality products and exceptional customer experiences. We are currently looking for a passionate and dedicated Customer Support Executive to join our dynamic team and help us maintain our commitment to customer satisfaction.Job Summary:As an...