Customer Support

1 week ago


Mumbai Maharashtra, India Kotak Mahindra Full time

**Position Title: Customer Support - CMS**
- Department
- Cash Management Services
- Location
- Mumbai
- Number of Positions
- 4
- Reporting Relationships
- Team Leader
- Position Grade
- Assistant Manager/Deputy Manager/Manager
- Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
- Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TAT
- Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a dynamic environment
- Should have technical orientation
- Strong communication (Oral and Written) & Networking Skills
- Conversation Multiple languages is an advantage
- Looking for languages in Telugu, Kannada & Tamil.


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