Customer Executive

3 days ago

Chennai Tamil Nadu, India Shree Mutual Fund Services PVT LTD Full time

**Key Responsibilities**:

- **Issue Resolution**: Resolve customer queries effectively and efficiently through both voice and non-voice channels.
- **Documentation**: Maintain accurate records of all customer interactions, transactions, and feedback in the company's CRM system.
- **Process Adherence**: Follow established processes and guidelines to ensure consistent service delivery.
- **Quality Assurance**: Ensure all customer interactions are handled in a professional manner, maintaining the company’s standards for customer satisfaction.
- **Escalations**: Escalate complex issues or complaints to senior staff or relevant departments when necessary.

**-Collaboration**: Work closely with team members, supervisors, and other departments to ensure customer needs are me

**Skills & Qualifications**:

- **Education**: Minimum of [ Graduation / Equivalent].
- **Experience**: Previous experience in customer service, semi-voice processes, or BPO is a plus.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Problem-Solving Skills**: Strong analytical and problem-solving abilities to handle customer issues efficiently.
- **Attention to Detail**: Ability to multitask and focus on details while managing customer expectations.
- **Team Player**: Ability to work effectively within a team environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹28,650.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Work Location: In person

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