Customer Relationship Executive

6 hours ago

Chennai Tamil Nadu, India Arinos infosolutions pvt ltd Full time

Customer Relationship Executive (CRE) focuses on building and maintaining positive relationships with customers, ensuring a positive experience and fostering loyalty. They handle customer interactions, address inquiries and complaints, and often manage customer databases. The CRE also plays a role in identifying opportunities for improvement and collaborating with other teams to enhance the overall customer experience. Key Responsibilities of a Customer Relationship Executive:

- **Inquiry and Complaint Management**: Addressing customer inquiries, resolving complaints, and ensuring timely and satisfactory responses.
- **Customer Database Management**: Maintaining accurate and up-to-date customer information in CRM systems.
- **Relationship Building and Retention**: Building rapport with customers, promoting loyalty, and identifying opportunities for retention.
- **Feedback Collection and Analysis**: Collecting customer feedback and analyzing data to identify areas for improvement.
- **Collaboration with Other Teams**: Working with sales, marketing, and other departments to optimize the customer experience.
- **Appointment Scheduling and Reminder Calls**: Scheduling appointments and making reminder calls to customers.
- **Data Analysis and Reporting**: Analyzing customer data to identify trends and provide insights for improvement.
- **Promotional Activities**: Informing customers about promotions, deals, and other relevant information.
- **Escalation of Issues**: Escalating complex or unresolved issues to appropriate personnel.

**Job Types**: Full-time, Permanent

Pay: ₹9,643.12 - ₹29,750.14 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7397436445

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