Customer Relationship Executive

1 day ago


Arumbakkam Chennai Tamil Nadu, India Valam Solutions Full time

**Job Title**: Customer Relationship Executive
**Experience**: 1 Year
**Industry**: Retail
**Location**: Arumbakkam, Chennai

**Language known expected**: Tamil, English, Hindi

**Job Overview**:
**Key Responsibilities**:

- **Customer Support**: Answer inbound and outbound calls, handle live chat conversations, and manage video calls to address customer inquiries and concerns.
- **Problem Resolution**: Provide timely and effective solutions to customer complaints and issues, ensuring a positive customer experience.
- **Product Knowledge**: Stay up to date with product offerings, policies, and services to assist customers with accurate information.
- **Order Assistance**: Help customers with order tracking, returns, exchanges, and any other order-related inquiries.
- **Customer Follow-Up**: Engage with customers post-purchase to gather feedback and offer additional support or guidance.
- **Customer Retention**: Develop and maintain positive relationships with customers, aiming to improve customer retention and satisfaction.
- **Data Management**: Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
- **Cross-Functional Collaboration**: Coordinate with other teams (e.g., sales, inventory) to resolve customer issues and fulfill customer needs effectively.
- **Upselling & Cross-Selling**: Identify opportunities to upsell or cross-sell relevant products based on customer needs.

**Qualifications**:

- 1 year of experience in a customer service or customer relationship role, preferably in the retail industry.
- Excellent communication skills (verbal and written) with the ability to handle video calls effectively.

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)
- Customer support: 1 year (preferred)

Work Location: In person



  • Chennai, Tamil Nadu, India IFive Technology Pvt Ltd Full time

    **Customer Relationship Executive**: Job Summary: We are hiring enthusiastic and customer-focused freshers to join our team as **customer relationship executives.** This is an excellent opportunity for recent graduates to kick-start their careers in customer service and relationship management. You will be trained to handle customer queries, provide support,...


  • Chennai, Tamil Nadu, India Arinos infosolutions pvt ltd Full time

    Customer Relationship Executive (CRE) focuses on building and maintaining positive relationships with customers, ensuring a positive experience and fostering loyalty. They handle customer interactions, address inquiries and complaints, and often manage customer databases. The CRE also plays a role in identifying opportunities for improvement and...


  • Mugalivakkam, Chennai, Tamil Nadu, India ALPHA GLOBAL LOGISTICS Full time

    We are hiring for Customer Relationship Executive Location: Mugalivakkam, Chennai Experience: 3 - 5 years Salary range: 3.6 to 5.28 LPA Gross based on experience We are looking for a skilled Customer Relationship Executive to manage client interactions, resolve issues, and ensure high customer satisfaction and retention. Build and maintain strong...


  • Chennai, Tamil Nadu, India Tafe Access Full time

    Looking for Customer Relationship Executive. Job location is Ayanambakkam in Chennai. Experience-Min 2Yrs experience. Good salary plus incentives will be provided. **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift **Language**: - English (preferred) Work Location: In person


  • Chennai, Tamil Nadu, India DJH Renault Full time

    1. Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership 2. Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership 3. Handle customer’s concern, analyse root cause and take improvement activities 4. Ensure all customers’...


  • Chennai, Tamil Nadu, India SR DATA TECHNOLOGIES Full time

    **Key Responsibilities** The executive will be responsible for acquiring new customers, building strong customer relationships, and meeting sales targets. The role involves direct sales, customer engagement, and ensuring excellent service to enhance brand value. Explain product features, benefits, and eligibility criteria to customers. Provide excellent...


  • Chetput, Chennai, Tamil Nadu, India Auction Ghar Full time

    _**We are hiring for Customer Relationship Executive**_ - **experience 1-3yrs**_ - **Responsibilities**_ - Manage a portfolio of customers and serve as their key point of contact - Build and maintain strong, long-lasting customer relationships - Understand customer needs and provide appropriate solutions and recommendations - Handle customer inquiries,...


  • Thoraipakkam, Chennai, Tamil Nadu, India RawmeN Full time

    The Client relationship executive is the link between the client and the entire agency team. Along with their team the client relationship executive acts as both the salesperson for the agency and as the client's representative within the agency. The advertising Client executive also leads the agency's ideas presentation, ensuring the ideas remain faithful...


  • Erode, Tamil Nadu, India Venber Polymers Full time

    **Job Title**: Customer Relationship Executive / Sales Executive **Location**: Erode, Tamil Nadu **Company**: CD Tech Polymers, Ashokapuram **Job Summary**: We are looking for a proactive and customer-focused **Customer Relationship Executive** to manage and maintain strong relationships with existing and new clients. The role involves tracking the status...


  • Palavakkam, Chennai, Tamil Nadu, India Nibav Lifts Pvt Ltd Full time

    **Customer Relationship Manager Responsibilities**: - Building and maintaining relationships with customers. - Escalation handling. - Data Management. - Regular follow-up with customers. - Liaising with internal departments to ensure client needs are fulfilled effectively. - Follow-up with clients for annual maintenance contract & Upselling of AMCs. -...