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Customer Support Executive

3 weeks ago

Chennai Tamil Nadu, India Avishya Trading Pvt. Ltd. Full time

**Job description**

**Job Title**:Customer Support Executive
**Location**: Nungambakkam, Chennai
**Reports To**: Sales Manager / Head of Customer Success
**Department**: Sales and Customer Success
**Salary**: 22,000* CTC

**No Target** / Looking for Immediate Joiners**

**Roles and Responsibilities**:

- Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
- Understand customer needs and communicate how the product adds value to meet those needs.
- Upsell or cross-sell additional products or services to maximize sales revenue.
- Provide personalized recommendations and suggestions based on customer preferences.
- Follow up with customers to ensure their satisfaction and encourage repeat purchases.
- Order checking and Quality Checks prior to shipping products to customers.
- Follow up with Logistics for tracking shipments, and order fulfilment.
- Make video product demos of sarees and clothes to customers who need more information.

**Key Skills**
- **English communication skills - Oral, Telephonic and Written**:

- Pleasant and sweet temperament
- Systematic follow ups with customers

**Contact**:9043018851 OR WhatsApp

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Customer support: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (required)

**Location**:

- Chennai, Tamil Nadu (required)

Work Location: In person