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Chat Support Executive

2 weeks ago

Remote, India IGNOU Galaxy Full time

**Job Title: Chat Support Executive - IGNOU Galaxy**

**Location**: Work From Home

Eligibility:

- Excellent Communication Skills Wrritten & Verbal In English & Hindi Both. (must have skills).
- Very Fast & efficient Message typing Proficiency
- Ability to Handle Excessive work load
- High Degree of Patience and Ability to Understand the Customers.
- Excellent level of dedication and the Zeal to Earn Money.
- Hardworking & Energetic & Self Motivated.

**Working Hours**: 9:00 AM - 7:00 PM (Monday to Sunday) (Saturday’s Fix Off).

**Company Overview**: IGNOU Galaxy is a premier online platform dedicated to providing comprehensive support and services to students enrolled in Indira Gandhi National Open University (IGNOU). We strive to facilitate seamless access to educational resources, solve student queries promptly, and ensure a smooth learning experience for all our users.

As a Chat Support Executive at IGNOU Galaxy, you will play a pivotal role in delivering exceptional customer service to our students through WhatsApp communication channels. Your primary responsibilities will include:

- Responding to customer queries promptly and professionally via WhatsApp.
- Coordinating with the content team to address customer concerns effectively.
- Providing tracking IDs for orders and ensuring timely delivery of study materials.
- Assisting customers with placing orders through the online portal.
- Offering support to leads during the order placement process.
- Taking orders and processing requests efficiently through WhatsApp.
- Providing solved PDFs and other relevant materials via WhatsApp.
- Ensuring customer satisfaction through personalized and efficient service delivery.
- Backend work of entering the orders in Spreadsheet and checking the order from the Dashboard and give the Confirmation to Customers.
- Taking Tracking Updates from content wrritter and helping customers.
- Dealing with customers in cases where the order is delayed and resolving them by calming and understanding and addressing there issue

**Key Requirements**:

- Excellent communication skills, both written and verbal.
- Proficiency in using WhatsApp and other messaging platforms.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Familiarity with IGNOU programs and procedures preferred but not required.
- Prior experience in customer service or support roles is advantageous.

**Salary and Benefits**:

- Base salary: INR 10,000 Per month. (Fixed) + Additional Incentives of 10% -25% Depending on the slabs which translates to INR [10000-70000].
- Incentives: Average monthly incentives ranging from INR 15,000 to INR 45,000 based on performance.
- Additional bonuses based on exceptional performance.
- Health insurance benefits provided.
- Saturdays off and only important national holidays observed.