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Customer Care

2 weeks ago

Gurugram Haryana, India PMFS ENTERPRIZE LLP Full time

**Responsibilities**
- Act as the main point of contact for clients(Agents/Builders/Developers) and handle any issues or concerns they may have.
- Deliver training and support to new users, either calls or in person or remotely to ensure they understand how to use the product or service.
- Monitor user engagement and satisfaction during the onboarding process, and make adjustments as needed.
- Collaborate with internal teams to ensure user needs are met.
- Build and maintain strong, long-lasting relationships with key clients and customers.
- Identify new business opportunities and upsell products or services to existing clients.
- Develop and implement strategies to improve customer satisfaction and retention.
- Analyze customer data and market trends to identify potential opportunities for growth.

**Qualifications**

**Exp **:1 - 3 Years relevant experience, Graduation is a must, MBA preferred, Fluency in Hindi & Hinglish

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person