Manager - Customer service and Operations -BPO

4 weeks ago


Hyderabad Secunderabad Telangana, India Hireginie Talent Cloud Private Limited Full time

Job Title : Assistant/Deputy Manager - Operations: Customer Service

Location : Hyderabad

Qualification : Graduate

Experience : Minimum 2 years in a customer service AM/DM/Supervisory role managing a

team, and at least 5 years overall in customer service. Preferably from an ISP/Telco customer service background.

Salary : Best As per the Industry Standards

Industry : Customer service/care/support. Preferably from an ISP/Telco customer service background.

Job Summary:

We are seeking a dynamic and detail-oriented Assistant/Deputy Manager - Operations: Customer Service to join our team in Hyderabad. The ideal candidate will excel in managing customer service operations, driving process improvements, and leading a team to deliver exceptional customer experiences.

Key Responsibilities:

1. Customer Service Excellence:

Ensure prompt and effective handling of all customer inquiries and complaints.

Monitor customer interactions to maintain service quality and adherence to company policies.

Develop and implement customer service policies and procedures to enhance customer satisfaction.

2. Operational Efficiency:

Assist in managing the daily operations of the customer service department.

Analyze data to identify trends and areas for improvement.

Prepare reports on performance metrics and customer feedback to drive operational efficiency.

3. Process Improvement:

Collaborate with cross-functional stakeholders to develop and implement strategies for improving customer service processes.

Stay updated on industry trends and best practices to ensure continuous improvement.

4. Customer Engagement:

Foster positive relationships with customers by ensuring their needs are met and expectations exceeded.

Address escalated customer issues and follow up to ensure timely resolution.

5. Team Management:

Conduct performance evaluations and provide constructive feedback.

Organize and lead team meetings to communicate goals, updates, and best practices.

Assist in recruiting, training, and supervising customer service staff to build a high-performing team.

Skills:

  • Proficiency in Telugu, Hindi, and English
  • Expertise in Microsoft Office, especially Excel and PowerPoint
  • Basic data interpretation and analysis
  • Understanding of customer service technology
  • Team management and leadership skills
  • Strong communication skills

  • Bpo Solutioning

    6 months ago


    Hyderabad, Telangana, India Saaki Argus & Averil Consulting Full time

    Title: Head of BPO Solutioning - BFS Practice Location: Chennai / Bangalore / Hyderabad Company Overview: Our client is a leading provider of Business Process Outsourcing services, dedicated to delivering innovative solutions to clients globally. Position Overview: Key Responsibilities: - Lead the BPO solutioning strategy for the BFS practice, working...


  • Hyderabad / Secunderabad, Telangana, India Diensten Tech Limited Full time

    Job descriptionOpenings for International Voice!!! We are looking for a dynamic and self-motivated individual to join our team as a Customer Service Representative in a leading International BPO. The ideal candidate should possess excellent communication skills and be able to handle customer queries and complaints in a professional and timely manner. This is...


  • Hyderabad, Telangana, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Non voice BPO

    4 weeks ago


    Hyderabad / Secunderabad, Telangana, India Hucon Solutions India Private Limited Full time

    DescriptionWe are looking for a skilled Non Voice BPO associate to join our team. The ideal candidate should have 0-1 years of experience in the job market context of India.ResponsibilitiesResponding to customer queries via email, chat or social media in a timely and accurate mannerProviding excellent customer service and supportMaintaining records of...

  • Freshers BPO

    4 weeks ago


    Hyderabad / Secunderabad, Telangana, Bengaluru / Bangalore, India Genesis Financial Solutions Full time

    DescriptionWe are seeking a Freshers BPO with 0-3 years of experience to join our team. The ideal candidate will have excellent communication skills, strong attention to detail and a passion for customer service. This is an entry-level position, and we will provide comprehensive training to the right candidate.ResponsibilitiesAnswering customer calls and...


  • Hyderabad, Telangana, India Uber Full time

    **#Greatmindsdontthinkalike**: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Role!*** We...


  • Hyderabad, Telangana, India Diginsta Full time

    Temu JD - Preferred educational qualifications - Minimum Graduation or under Grad with 1 year of experience in a BPO related Industry - Skillset : Need excellent communication skills and written skills - Grade: H1/H2 Job Category: Senior Associate / Associate - Function/Department: Operations - Shift Timings : Rotational Shifts, rotational week offs. -...


  • Hyderabad, Telangana, India Vector 97 software and service private limited Full time

    This is a reporting, analytical, and consulting role. The JOB DESCRIPTION involves: 1. Preparing professional, ready-for-press engagement health dockets for each customer at a regular cadence to present in regular customer meetings. 2. Regularly improvise and add pertinent material insights to the dockets based on implicit and explicit success factors for...

  • Bpo Recruiter

    7 months ago


    Hyderabad, Telangana, India TMI Group Full time

    Compensation**₹ 200,000 - 400,000 per year** - Required Experience**1 - 3 Years** - Skills**BPO Recruitement,** **ITES Recruitement** **Job description**: HR and conducting background checks. Experience with various job interview formats, including phone screenings and group interviews can help us recruit faster and more effectively. Ultimately, you...

  • International Bpo

    2 months ago


    Hyderabad, Telangana, India Fruges IT Services Full time

    **Organization: Fruges It Services** **Location : Hitech City** **Roles and Responsibilities**: An International Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, UK, Canada, Australia etc. These jobs include product and service support. **Skills Required**: Excellent...


  • Hyderabad, Telangana, India ANISAN SOFT TECH SOLUTIONS Full time

    We are Hiring for experienced Tele sales Executives in BPO at ANISAN SOFT TECH SOLUTIONS.Job Summary:We are seeking highly motivated and experienced Tele sales professionals to join our team. The ideal candidate will possess excellent communication skills and have experience in BPO.Key Responsibilities:Handle customer inquiries and resolve issues through...

  • Bpo Associate

    3 months ago


    Hyderabad, Telangana, India SutiSoft Pvt Ltd Full time

    **Key Responsibilities**: - Showcase our product through compelling demos; ensuring customers grasp its capabilities. Conduct training sessions that empower customers to make the most of our solutions. - Prior to implementation, perform comprehensive gap analyses to understand customer requirements. Then, provide tailored solutions that optimize their...


  • Hyderabad, India ProcessQ Tecnologies Full time

    Company OverviewProcessQ Technologies is a solutions-driven IT consulting company that specializes in core IT solution development, business application development, collaborative enterprise solutions, IT infrastructure management, HR planning & staffing, and legacy systems management. With a team of industry experts, we have built a reputation for...


  • Malakpet, Hyderabad, Telangana, India Sourceoff Services Full time

    **Job Title**: Customer Relationship Executive **Location**: Malakpet, Hyderabad **Commitment**: Minimum 2-year commitment required (Annual Hike applicable). **Compensation**: - **Salary**: ₹30,000 per month - **Standard Incentives**: Starting from ₹9,000 **Key Responsibilities**: - Conduct outbound voice process calls targeting UK/USA regions to...


  • Hyderabad, Telangana, India Sitel Operating Corporation Full time

    SITEL is; World€s Leading BPO. Handle 3 million contacts every day. 60000 Employees Worldwide. 145 centers in 27 countries. 350 clients 36 languages Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row About Us Sitel India Pvt Ltd SITEL is; World€s Leading BPO. Handle 3 million contacts every day. 60000 Employees...

  • BPO Technical support

    4 weeks ago


    Hyderabad / Secunderabad, Telangana, Kolkata, India Gunjan Mangal (Proprietor Of Power Solutions) Full time

    DescriptionWe are seeking a BPO Technical Support professional to join our team. The ideal candidate will have 0-2 years of experience in the job market context of India. The role involves providing technical support to customers via phone, email, or chat. The candidate should have excellent communication skills, be able to work in a fast-paced environment...


  • Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    *Job Title: Customer Support Executive** **Location**: [Secunderabad] **Department**: Customer Support/Service **Reports To**: Customer Support Manager **Company Overview**: Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and...


  • Hyderabad, Telangana, India FRUGE IT SERVICES Full time

    Company OverviewWe are FRUGE IT SERVICES, a consulting firm in Hyderabad with 50 employees. To learn more about us, visit our official website at www.siraconsulting.com.Job Opportunity:We are seeking a Sr International Voice Associate for our International BPO Tech Mahindra team. This is a Full-Time position located in Hyderabad, offering a rewarding career...


  • Hyderabad, Telangana, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...


  • Madhapur, Hyderabad, Telangana, India Call Concepts Full time

    _**HIRING FOR CAPTIVE BPO FOR INTERNATIONAL VOICE PROCESS**_ - **Min qualification Intermediate.**: - **Freshers can also apply.**: - **Must be comfortable to work from office.**: - **Need to be comfortable with rotational shift.**: - **Location - Banargatta ,Bangalore**: - **Must be comfortable with handeling queries of customer over call.** **Job...