Customer Service Representative

6 months ago

Hyderabad Telangana, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Work from Office only

Work Location - NSL Centrum Mall, 2 floor, KPHB Phase 5, Opp Forum mall Lane, Hyderabad.

**EXCELLENT ENGLISH + MALAYALAM MUST**

**Principal duties and responsibilities**:

- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication, Manage incoming phone calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales and call handling targets.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- 6 days working - rotational weekly off
- Rotational shift (no cab provided)

**Who all can apply?**
- Graduation mandatory with 2 years experience
- Language - Malayalam + English
- Immediate Joiners preferred.
- People looking for customer care specialist,customer support representative,customer relations representative,call center representative,bpo executive,front desk agent,guest service agent,customer service manager,senior customer service representative,customer care manager,customer service team lead, product support,customer care executive,receptionist,customer service executive, customer support executive jobs can also apply

**Application process**:

- Take the verbal English communication test (around 8-10 mins long)
- Congratulations You have successfully applied for the role.

Schedule:

- Rotational shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you join immediately?

**Education**:

- Bachelor's (required)

**Experience**:

- customer service: 2 years (required)

**Language**:

- fluent Malayalam (required)
- fluent English (required)

Work Location: In person

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