Customer success manager

3 weeks ago

Pune, India OmniXM Full time

* This role requires the candidate to work USA east coast hours * omni XM is a Saa S based market leader for customer engagement solutions for the food & service industry. We are focused on increasing our footprint in event management and retail industries. Our solutions have been deployed globally across 50+ of Fortune 500 companies and we are just getting started Do you like being challenged every day? Would you call yourself a self-starter, multi-faceted, extremely resourceful individual with a proven record of accomplishment? Are you eager to be part of a fast-growing, successful start-up? If so, this might be the job for you Our team is looking for a Customer Success Manager who thrives in a highly challenging yet rewarding environment. You are passionate about helping our customers transform and optimize their customer experiences. You are a sharp and skilled professional who's excelled in client-facing positions. You're passionate about delighting customers and coaching them toward success. You have uncompromising business ethic, a service-oriented mindset and business prowess. You must have start-up culture in your DNA and get energized by a low ego, "all hands-on deck" startup environment Your typical day will include: On-boarding new customers Ensuring high customer satisfaction via adoption and usage of the products Demonstrating the value of omni XM to our customers every day by providing amazing customer support Building & strengthening customer relationships, including identifying upsell opportunities Managing incoming calls and emails and handling appropriate follow-up calls and emails Addressing, resolving, and recording any customer issues that arise pertaining to business growth, billing, product support and general account satisfaction Responding to a variety of technical and non-technical inquiries with a sense of urgency Having a primary responsibility for managing and supporting a set of named accounts What you have: Two plus years of sales / business management experience BA/BS degree or equivalent practical experience Experience dealing with an extremely high volume of customer requests, queries and/or emails Effective communication and presentation skills (phone, video, email) Resourcefulness and bias for action Excellent verbal communication and writing skills Impeccable organizational skills and ability to multi-task across projects under tight deadlines Understanding of Saa S business models and their overall relationship to Customer Success Enthusiastic about technology and quick to learn innovative programs and software The ability to pursue and ask strategic questions in a senior corporate environment Patience and positivity. Ability to remain calm and focused during crisis What we offer: Competitive salary plus bonuses Family first environment and culture that is rooted in life-work balance Freedom and flexibility to define and guide the direction of our company Go to to learn more.

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