Customer Success Manager
4 days ago
* This role requires the candidate to work USA east coast hours *
omniXM is a SaaS based market leader for customer engagement solutions for the food & service industry. We are focused on increasing our footprint in event management and retail industries. Our solutions have been deployed globally across 50+ of Fortune 500 companies and we are just getting started
Do you like being challenged every day? Would you call yourself a self-starter, multi-faceted, extremely resourceful individual with a proven record of accomplishment? Are you eager to be part of a fast-growing, successful start-up? If so, this might be the job for you
Our team is looking for a Customer Success Manager who thrives in a highly challenging yet rewarding environment. You are passionate about helping our customers transform and optimize their customer experiences. You are a sharp and skilled professional who's excelled in client-facing positions. You're passionate about delighting customers and coaching them toward success. You have uncompromising business ethic, a service-oriented mindset and business prowess.
You must have start-up culture in your DNA and get energized by a low ego, "all hands-on deck" startup environment
Your typical day will include:
- On-boarding new customers
- Ensuring high customer satisfaction via adoption and usage of the products
- Demonstrating the value of omniXM to our customers every day by providing amazing customer support
- Building & strengthening customer relationships, including identifying upsell opportunities
- Managing incoming calls and emails and handling appropriate follow-up calls and emails
- Addressing, resolving, and recording any customer issues that arise pertaining to business growth, billing, product support and general account satisfaction
- Responding to a variety of technical and non-technical inquiries with a sense of urgency
- Having a primary responsibility for managing and supporting a set of named accounts
What you have:
- Two plus years of sales / business management experience
- BA/BS degree or equivalent practical experience
- Experience dealing with an extremely high volume of customer requests, queries and/or emails
- Effective communication and presentation skills (phone, video, email)
- Resourcefulness and bias for action
- Excellent verbal communication and writing skills
- Impeccable organizational skills and ability to multi-task across projects under tight deadlines
- Understanding of SaaS business models and their overall relationship to Customer Success
- Enthusiastic about technology and quick to learn innovative programs and software
- The ability to pursue and ask strategic questions in a senior corporate environment
- Patience and positivity. Ability to remain calm and focused during crisis
What we offer:
- Competitive salary plus bonuses
- Family first environment and culture that is rooted in life-work balance
- Freedom and flexibility to define and guide the direction of our company
Go to to learn more.
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