Customer Success Manager
2 days ago
Company Description
Storekaro.com® offers self storage, mail storage, warehousing, and logistics services for businesses and individuals in Pune. With a variety of flexible storage options and easy payment methods, Storekaro.com® aims to provide a cost-effective and convenient storage solution. The company's facilities are safe, clean, and accessible, ensuring customer satisfaction and peace of mind.
Role Description
This is a full-time on-site role for a Customer Success Manager at Storekaro.com® in Pune. The role includes:
- Managing and retaining relationships with new and existing customers
- Researching the storage and warehousing requirements of customers and make effective decisions for effective usage of space.
- Maintain synergy with Logistics and Operations Team to ensure a synchronized and harmonized work environment
- Understands customer expectations and particulars of job assignments and communicates effectively to Operations Team performing the work
- Provides accurate, valid and complete information to the customers about our services
- Understands customers’ requirement and provide suitable storage & moving solutions
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Keeping records of customer interactions, transactions (invoices, payments, receipts), comments and complaints
- Processing orders, forms, applications, and requests
Qualifications
- MBA/PGDBM/Post Graduate preferred
- Customer Satisfaction and Customer Service skills
- Analytical Skills for interpreting customer feedback and data
- Relationship Building to foster strong connections with customers
- Experience in Customer Retention strategies
- Strong communication and interpersonal skills
- Ability to problem solve and prioritize tasks effectively
- Previous experience in customer service or related field
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