Customer Success Manager

3 weeks ago

Pune, India omniXM Full time
* This role requires the candidate to work USA east coast hours *
omniXM is a SaaS based market leader for customer engagement solutions for the food & service industry. We are focused on increasing our footprint in event management and retail industries. Our solutions have been deployed globally across 50+ of Fortune 500 companies and we are just getting started
Do you like being challenged every day? Would you call yourself a self-starter, multi-faceted, extremely resourceful individual with a proven record of accomplishment? Are you eager to be part of a fast-growing, successful start-up? If so, this might be the job for you
Our team is looking for a Customer Success Manager who thrives in a highly challenging yet rewarding environment. You are passionate about helping our customers transform and optimize their customer experiences. You are a sharp and skilled professional who's excelled in client-facing positions. You're passionate about delighting customers and coaching them toward success. You have uncompromising business ethic, a service-oriented mindset and business prowess.
You must have start-up culture in your DNA and get energized by a low ego, "all hands-on deck" startup environment
Your typical day will include:
On-boarding new customers
Ensuring high customer satisfaction via adoption and usage of the products
Demonstrating the value of omniXM to our customers every day by providing amazing customer support
Building & strengthening customer relationships, including identifying upsell opportunities
Managing incoming calls and emails and handling appropriate follow-up calls and emails
Addressing, resolving, and recording any customer issues that arise pertaining to business growth, billing, product support and general account satisfaction
Responding to a variety of technical and non-technical inquiries with a sense of urgency
Having a primary responsibility for managing and supporting a set of named accounts
What you have:
Two plus years of sales / business management experience
BA/BS degree or equivalent practical experience
Experience dealing with an extremely high volume of customer requests, queries and/or emails
Effective communication and presentation skills (phone, video, email)
Resourcefulness and bias for action
Excellent verbal communication and writing skills
Impeccable organizational skills and ability to multi-task across projects under tight deadlines
Understanding of SaaS business models and their overall relationship to Customer Success
Enthusiastic about technology and quick to learn innovative programs and software
The ability to pursue and ask strategic questions in a senior corporate environment
Patience and positivity. Ability to remain calm and focused during crisis
What we offer:
Competitive salary plus bonuses
Family first environment and culture that is rooted in life-work balance
Freedom and flexibility to define and guide the direction of our company
Go to to learn more.

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