Support specialist- cpaas

2 weeks ago


Mohali, India Lakhera Global Services Private Limited Full time
Support Specialist- CPaa S
Position: Full-time
Location: Mohali, Punjab ( Work from office)
Department: CPAAS Solutions
Experience require d - 2-3 Year preference
Key Responsibilities:
POC and Onboarding of New Customers:
Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.
Facilitate a seamless transition from sales to product adoption for new customers.
Monitoring Customer Health Metrics:
Track customer progress throughout their journey and ensure engagement with CPaa S solutions.
Identify potential upsell opportunities and proactively address risks of customer churn.
Ensure timely delivery and deployment of services to meet client expectations.
Collaborating Across Departments:
Work closely with operations, development, sales, and finance teams to address and resolve client issues.
Manage client requests while balancing available organizational resources and priorities.
Voice of the Customer:
Act as the voice of the customer by identifying new issues and providing valuable feedback to the product team.
Communicate emerging customer needs to inform product enhancements and improvements.
Qualifications:
2+ years of experience in CPaa S, telecom, or customer support roles.
Strong understanding of CPaa S products (SMS, Whats App API, RCS, Email, Voice Solutions).
Excellent communication, analytical, and problem-solving skills.
Ability to collaborate effectively across multiple teams and manage client expectations.
Customer-focused mindset with proactive issue resolution abilities.
Why Join Us?
Impactful Work: Be a key player in driving the success of our CPaa S product offerings.
Growth Opportunities: Develop your career within a dynamic and expanding company.
Collaborative Environment: Work in a client-centered, innovative setting that values your input.
How to Apply:
Send your resume to

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