Support Specialist- CPaaS

3 weeks ago


Mohali, India Lakhera Global Services Private Limited Full time
Support Specialist-

CPaaS

Position:

Full-timeLocation:

Mohali, PunjabDepartment:

CPAAS Solutions

Key Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring Customer Health Metrics:Track customer progress throughout their journey and ensure engagement with CPaaS solutions.Identify potential upsell opportunities and proactively address risks of customer churn.Ensure timely delivery and deployment of services to meet client expectations.Collaborating Across Departments:Work closely with operations, development, sales, and finance teams to address and resolve client issues.Manage client requests while balancing available organizational resources and priorities.Voice of the Customer:Act as the voice of the customer by identifying new issues and providing valuable feedback to the product team.Communicate emerging customer needs to inform product enhancements and improvements.Qualifications:2+ years of experience

in CPaaS, telecom, or customer support roles.Strong understanding of CPaaS products (SMS, WhatsApp API, RCS, Email, Voice Solutions).Excellent communication, analytical, and problem-solving skills.Ability to collaborate effectively across multiple teams and manage client expectations.Customer-focused mindset with proactive issue resolution abilities.Why Join Us?Impactful Work:

Be a key player in driving the success of our CPaaS product offerings.Growth Opportunities:

Develop your career within a dynamic and expanding company.Collaborative Environment:

Work in a client-centered, innovative setting that values your input.How to Apply:Send your resume to

  • mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist-CPaaSPosition:Full-timeLocation:Mohali, PunjabDepartment:CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...


  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist-CPaaSPosition:Full-timeLocation:Mohali, Punjab ( Work from office)Department:CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition...


  • mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist-CPaaSPosition:Full-timeLocation:Mohali, Punjab ( Work from office)Department:CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition...


  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new...


  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaa SPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new...


  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaa SPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...


  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...


  • Mohali, Punjab, India Lakhera Global Services Private Limited Full time

    Drive Business Growth with Lakhera Global Services Private LimitedWe are seeking an experienced Customer Success Expert to join our team. In this role, you will play a key part in driving the success of our CPaaS product offerings.About the Role:The successful candidate will be responsible for ensuring a seamless transition from sales to product adoption for...


  • Mohali, Punjab, India Suffescom Solutions Pvt. Ltd. Full time

    Company Overview:Suffescom Solutions Pvt. Ltd., a leading provider of innovative solutions, is seeking a highly skilled Tech Support Specialist to join our team.Salary: The estimated salary for this position is ₹200,000 - ₹400,000 per annum, depending on location and experience.Job Description:Key ResponsibilitiesProvide exceptional customer support via...


  • Mohali, Punjab, India MNR Solutions Full time

    OverviewMNR Solutions is a leading provider of innovative solutions, and we are seeking a highly skilled Technical Support Specialist to join our team in Mohali. This role requires an individual with 3-5 years of experience in providing technical support and troubleshooting, with a strong understanding of SQL, client communication, and ticketing...


  • Mohali, Punjab, India eClerx Full time

    We are seeking motivated individuals to excel in our Technical Support environment as highly skilled Customer Support Professionals. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide...


  • Mohali, Punjab, India Schneider Electric Full time

    Job OverviewSchneider Electric is seeking a highly skilled Electrical Technical Support Specialist to join our team. In this role, you will provide technical support to customers on various electrical distribution products.About the JobThis position requires a minimum of 3-8 years of hands-on experience in field services, maintenance, and electrical...


  • Mohali, Punjab, India RevClerx Pvt Ltd Full time

    Job Title: RevClerx IT Support Specialist - Microsoft ExpertJob Overview:At RevClerx Pvt Ltd, we are seeking a skilled and experienced IT support specialist to join our team as a Microsoft expert. This role involves providing level 1 and level 2 technical support for desktop, cloud, and networking issues. The ideal candidate will have a strong...


  • Mohali, Punjab, India Club Malwa Private Limited Full time

    We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Club Malwa Private Limited. As an In-Office Job, this role requires excellent communication skills and the ability to work in a fast-paced environment.Responsibilities:Assist customers with product-related issues via phone calls and troubleshoot technical...


  • Mohali, India Venture Quest Full time

    This is a full-time on-site role for a Premium Customer Support Executive chat/voice process located in Mohali district. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, and providing technical support. The Specialist will also be responsible for ensuring customer satisfaction and building positive...


  • Mohali, Punjab, India RevClerx Pvt Ltd Full time

    Job Overview">RevClerx Pvt Ltd is seeking a highly skilled Microsoft Infrastructure Support Specialist to join our IT Support team. This role involves providing Level 1 & 2 support, assisting clients with essential IT Desktop and Cloud solutions.Key Responsibilities">Ticket Management: Handle support tickets efficiently using our ticketing system, delivering...

  • IT Support Specialist

    1 month ago


    Mohali, Punjab, India RevClerx Pvt Ltd Full time

    {"Job Title": "Microsoft System Engineer", "Job Overview": "We are seeking a motivated and customer-focused Help Desk & IT Support Officer (Level 1 & 2) at RevClerx Private Limited. As a key member of our IT team, you will provide essential IT Desktop and Cloud Support, serving as the first point of contact for clients needing technical assistance. You will...


  • Mohali, India Maa Ganga Travels Full time

    Full job description This is a full-time on-site role for a Premium Customer Support Executive chat/voice process located in Mohali district. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, and providing technical support. The Specialist will also be responsible for ensuring customer satisfaction...


  • Mohali, Punjab, India Venture Quest Full time

    This is a full-time on-site role for a Customer Support Specialist located in Mohali district. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, and providing technical support. The Specialist will also be responsible for ensuring customer satisfaction and building positive relationships with...


  • Mohali, India EXO Edge Advantage India Pvt. Ltd. Full time

    **Greystar** is looking for an OPT (Operations Process Team) Specialist to join our global operations team. In your journey as an OPT Specialist you will perform the below **Roles & responsibilities**: - Perform data review and entry to update property level attributes and other system changes as needed. - Provide internal customer support by responding to...