Support Specialist- CPaaS

3 weeks ago


mohali, India Lakhera Global Services Private Limited Full time
Support Specialist-
CPaaS
Position:
Full-timeLocation:
Mohali, Punjab ( Work from office)Department:
CPAAS SolutionsExperience require d - 2-3 Year preference
Key Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring Customer Health Metrics:Track customer progress throughout their journey and ensure engagement with CPaaS solutions.Identify potential upsell opportunities and proactively address risks of customer churn.Ensure timely delivery and deployment of services to meet client expectations.Collaborating Across Departments:Work closely with operations, development, sales, and finance teams to address and resolve client issues.Manage client requests while balancing available organizational resources and priorities.Voice of the Customer:Act as the voice of the customer by identifying new issues and providing valuable feedback to the product team.Communicate emerging customer needs to inform product enhancements and improvements.Qualifications:2+ years of experience
in CPaaS, telecom, or customer support roles.Strong understanding of CPaaS products (SMS, WhatsApp API, RCS, Email, Voice Solutions).Excellent communication, analytical, and problem-solving skills.Ability to collaborate effectively across multiple teams and manage client expectations.Customer-focused mindset with proactive issue resolution abilities.Why Join Us?Impactful Work:
Be a key player in driving the success of our CPaaS product offerings.Growth Opportunities:
Develop your career within a dynamic and expanding company.Collaborative Environment:
Work in a client-centered, innovative setting that values your input.How to Apply:Send your resume to

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