Support Specialist- CPaaS

2 weeks ago


mohali, India Lakhera Global Services Private Limited Full time
Support Specialist-
CPaaS
Position:
Full-timeLocation:
Mohali, PunjabDepartment:
CPAAS Solutions
Key Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring Customer Health Metrics:Track customer progress throughout their journey and ensure engagement with CPaaS solutions.Identify potential upsell opportunities and proactively address risks of customer churn.Ensure timely delivery and deployment of services to meet client expectations.Collaborating Across Departments:Work closely with operations, development, sales, and finance teams to address and resolve client issues.Manage client requests while balancing available organizational resources and priorities.Voice of the Customer:Act as the voice of the customer by identifying new issues and providing valuable feedback to the product team.Communicate emerging customer needs to inform product enhancements and improvements.Qualifications:2+ years of experience
in CPaaS, telecom, or customer support roles.Strong understanding of CPaaS products (SMS, WhatsApp API, RCS, Email, Voice Solutions).Excellent communication, analytical, and problem-solving skills.Ability to collaborate effectively across multiple teams and manage client expectations.Customer-focused mindset with proactive issue resolution abilities.Why Join Us?Impactful Work:
Be a key player in driving the success of our CPaaS product offerings.Growth Opportunities:
Develop your career within a dynamic and expanding company.Collaborative Environment:
Work in a client-centered, innovative setting that values your input.How to Apply:Send your resume to

  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist-CPaaSPosition:Full-timeLocation:Mohali, PunjabDepartment:CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...


  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist-CPaaSPosition:Full-timeLocation:Mohali, Punjab ( Work from office)Department:CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition...


  • mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist-CPaaSPosition:Full-timeLocation:Mohali, Punjab ( Work from office)Department:CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition...


  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new...


  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaa SPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new...


  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaa SPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...


  • Mohali, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...


  • Mohali, Punjab, India Lakhera Global Services Private Limited Full time

    Drive Business Growth with Lakhera Global Services Private LimitedWe are seeking an experienced Customer Success Expert to join our team. In this role, you will play a key part in driving the success of our CPaaS product offerings.About the Role:The successful candidate will be responsible for ensuring a seamless transition from sales to product adoption for...


  • Mohali, Punjab, India Arch Recruiters Full time

    We are seeking a highly motivated individual to fill a Virtual Support Specialist role. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring seamless communication with clients.Key Responsibilities:Respond to customer inquiries via phone, email, and chatResolve customer complaints in a professional and...


  • Mohali, Punjab, India Suffescom Solutions Pvt. Ltd. Full time

    Job Role SummaryWe are looking for an energetic and proactive Customer Support Specialist to join our team at Suffescom Solutions Pvt. Ltd. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer queries and issues via...


  • Mohali, Punjab, India PaddleLift Pvt. Ltd. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at PaddleLift Pvt. Ltd. The ideal candidate will have excellent communication skills and be able to prioritize multiple tasks and projects simultaneously.Key ResponsibilitiesManage the flow of visitors to the office and direct them to meetings...


  • Mohali, Punjab, India Suffescom Solutions Pvt. Ltd. Full time

    Company Overview:Suffescom Solutions Pvt. Ltd., a leading provider of innovative solutions, is seeking a highly skilled Tech Support Specialist to join our team.Salary: The estimated salary for this position is ₹200,000 - ₹400,000 per annum, depending on location and experience.Job Description:Key ResponsibilitiesProvide exceptional customer support via...


  • Mohali, Punjab, India eClerx Full time

    We are seeking a Technical Support Specialist to join our Outbound Voice Team. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services.Key Responsibilities:Make outbound calls to customers to address reported technical issues.Listen actively to customers' concerns and...


  • Mohali, Punjab, India MNR Solutions Full time

    OverviewMNR Solutions is a leading provider of innovative solutions, and we are seeking a highly skilled Technical Support Specialist to join our team in Mohali. This role requires an individual with 3-5 years of experience in providing technical support and troubleshooting, with a strong understanding of SQL, client communication, and ticketing...


  • Mohali, Punjab, India eClerx Full time

    We are seeking a highly skilled Technical Support Specialist to join our Outbound Voice Team at eClerx. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve...

  • IT Support Specialist

    4 weeks ago


    Mohali, Punjab, India Zouma Creative Studios Pvt. Ltd. Full time

    Job Title: Cloud Engineer - Microsoft Office 365 and Sage SpecialistAbout the Role:We are seeking a highly skilled Cloud Engineer to join our team at Zouma Creative Studios Pvt. Ltd. as a Microsoft Office 365 and Sage specialist.Key Responsibilities:Provide advanced technical support and troubleshooting for a range of IT systems and services.Deploy,...


  • Mohali, Punjab, India eClerx Full time

    We are seeking motivated individuals to excel in our Technical Support environment as highly skilled Customer Support Professionals. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide...


  • Mohali, Punjab, India RevClerx Pvt Ltd Full time

    Job Title: RevClerx IT Support Specialist - Microsoft ExpertJob Overview:At RevClerx Pvt Ltd, we are seeking a skilled and experienced IT support specialist to join our team as a Microsoft expert. This role involves providing level 1 and level 2 technical support for desktop, cloud, and networking issues. The ideal candidate will have a strong...


  • Mohali, India Venture Quest Full time

    This is a full-time on-site role for a Premium Customer Support Executive chat/voice process located in Mohali district. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, and providing technical support. The Specialist will also be responsible for ensuring customer satisfaction and building positive...


  • Mohali, Punjab, India Club Malwa Private Limited Full time

    We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Club Malwa Private Limited. As an In-Office Job, this role requires excellent communication skills and the ability to work in a fast-paced environment.Responsibilities:Assist customers with product-related issues via phone calls and troubleshoot technical...