Customer Service Representative

2 weeks ago


Pune, India Zensar Technologies Full time

Job Title: Korean Language Support Associate (Voice & Non-Voice)Location: Pune or Bangalore (Work from Office)Job Type: Full-timeNotice period- 30days or less.Compensation- 9LPAExperience Range- 3-5yrsIf you are interested, Please share your updated CV at Description:We are seeking a skilled “Korean Language Support Associate” to provide exceptional customer service and transaction handling support to our Korean-speaking clients. The ideal candidate will be fluent in Korean (both verbal and written) and possess strong communication skills to assist customers via voice calls, emails, chats, and other non-voice channels.Key Responsibilities:- Handle inbound and outbound customer calls in Korean, ensuring high-quality service.- Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice (email, chat, tickets) channels.- Provide accurate and timely resolutions to customer issues while maintaining professionalism.- Process customer transactions, orders, and requests efficiently.- Maintain detailed records of customer interactions and transactions.- Follow company policies and procedures to ensure compliance and customer satisfaction.- Collaborate with internal teams to escalate and resolve complex issues.- Stay updated on product/service knowledge to provide accurate information to customers.



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