Customer Service Representative

21 hours ago

Pune, India enhanceplus Consultant Full time
Job Overview
We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.
You will be required to respond to customers’ queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.
In addition to this, you should be well-versed with our company’s policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.
If you have the desired skills and qualifications required for this role, you can send in your applications to us.Responsibilities
Update and maintain customer information in the database.
Understand the kind of services we offer during the job training.
Provide customers with all the information that they require.
Keep track of customer accounts by recording their account information and the issues they have reported.
Handle customer complaints actively and ensure its resolution on time.
Take orders and calculate the charges by processing customers’ information.
Answer customer questions and maintain healthy relationships with the customers.
Review customer accounts for any changes.
Resolve customer complaints on time and ensure the quality of services is maintained.
Handle change in policies of the company and explain them to the customer.
Generate sales leads for our clients.
Maintain a record of all the tasks undertaken and submit it to the higher management.Requirements
Bachelor’s degree in any discipline. High School Diploma with relevant experience will also be considered.
2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
Knowledge of social media will be an added benefit.
Ability to provide results under pressure.
Excellent communication and interpersonal skills.
Good problem-solving skills.

  • Customer Service Representative

    5 days ago

    Pune, Maharashtra, India A Business Studio Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionA Business Studio is your trusted partner for premium outsourcing solutions. We specialize in optimizing processes, enhancing efficiency, and driving growth for businesses across diverse industries. By handling the details, we allow you to focus on your core business goals. Connect with us today and experience the power of strategic...

  • Customer Service Representative

    2 weeks ago

    Pune, India Enhanceplus consultant Full time

    Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers' queries and resolve them as soon as...

  • Customer Service Representative

    4 days ago

    Pune, Maharashtra, India Enhanceplus consultant Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.You will be required to respond to customers' queries and resolve them as soon as...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India enhanceplus Consultant Full time

    **Job Overview**: We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as...

  • Customer Service Representative

    9 hours ago

    Pune, Maharashtra, India WIDE SOFTECH LTD Full time

    A customer service Representative is the first person most customers communicate with when then have a problem.The customer service Representative must handle complaints provide appropriate solutions for customers and follow up to resolve any issues their customers experience **Salary**: ₹15,000.00 per month **Benefits**: - Health...

  • Customer Service Representative

    2 weeks ago

    Pune, India Mouser Electronics Full time

    Job Description Provides optimal customer experience, exhibiting Mouser values to each customer. Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services. Determines customer expectations and provides...

  • Customer Service Representative

    4 days ago

    Pune, Maharashtra, India Mouser Electronics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionProvides optimal customer experience, exhibiting Mouser values to each customer.Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.Determines customer expectations and provides options...

  • Inbound Customer Service Representative

    7 days ago

    Pune, India Avalanche High-Tech Enterprise Full time

    Company DescriptionAvalanche High-Tech Enterprise offers a comprehensive online platform that seamlessly integrates recruitment services, IT solutions, and product development to meet all business needs. Our platform efficiently connects employers with the right candidates through advanced tools and algorithms, and provides a wide array of IT services...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Bangalore strategic solutions Full time

    **Job Title: Customer Service Representative( International Voice Process)** **Location: Pune** - We are currently seeking a motivated and customer-focused individual to join our customer service - team at Travel Inc. As a Customer Service Representative, you will be responsible for assisting customers - with their travel-related inquiries and providing...

  • Customer Service Representative

    1 week ago

    Pune, India Smart Employment services Full time

    Job Title: Customer Service Representative Company: Smart Employment Services Location: Yerwada, Viman Nagar, Kharadi, Hinjewadi (Pune, India) **Job Description**: Smart Employment Services, a leading job placement consultancy, is currently seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives. As a...