Customer Service Representative

2 weeks ago

Pune, Maharashtra, India Mouser Electronics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description

  • Provides optimal customer experience, exhibiting Mouser values to each customer.
  • Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
  • Determines customer expectations and provides options to meet their needs.
  • Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
  • Follows up with customers to ensure on going customer satisfaction.
  • Promotes and maintains high standards of quality and service excellence.
  • Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
  • Researches and expedites customer requests.
  • Monitors and ensures delivery date and product quality to meet customer requirements.
  • Provides price and delivery quotes to customer within company specified deadlines.
  • Understands and can correctly work with multiple currencies and other requirements about processing international orders.
  • Effective time management and planning/organizing skills.
  • Provides Chat support as required, local language plus other required languages.
  • Supports and participates in the company's total quality and customer service expectations.
  • Professional verbal and written communication in local language (minimum), including in a telephone environment.
  • Successful completion of Customer Service Representative I Professional Progression Plan.
  • Consistently meets or exceeds Customer Service Representative II performance metric requirements.
  • Bachelor's degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About Us
*Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.*

  • Customer Service Representative

    3 days ago

    Pune, Maharashtra, India Avalanche High-Tech Enterprise Full time

    Company DescriptionAvalanche High-Tech Enterprise provides an integrated online platform that combines recruitment services, IT solutions, and product development to meet diverse business needs. We specialize in connecting organizations with top talent through efficient recruitment processes and advanced matching algorithms. Our tailored IT services,...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Enhanceplus consultant Full time

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.You will be required to respond to customers' queries and resolve them as soon as...

  • Customer Service Representative

    5 days ago

    Pune, Maharashtra, India Vishura Services Pvt Ltd Full time

    Company DescriptionAt Vishura Services, we empower businesses to scale smarter through intelligent, customized outsourcing solutions. Our mission is to drive efficiency, agility, and measurable impact whether it's managing back-office operations, delivering seamless customer support, or running growth-driven digital campaigns. Our offerings include...

  • Customer Service Representative

    7 days ago

    Pune, Maharashtra, India Sevacorp Services Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionSevacorp Services Ltd, established in 2013 and incorporated in 2017, offers a comprehensive range of facility management solutions. These include pest control, housekeeping, manpower supply, fire and security services, CCTV installation, transportation, event safety, and more. With an experienced team, the company provides services to over...

  • Global Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Global Customer Service Representative (Voice / Blended) - Job Description Global Customer Service Representative (Voice / Blended)Job Opening: Customer Support Executive (International Voice Process)Shifts: Rotational (24/7 Support)Work Schedule: 5 Days Working | 2 Rotational OffsPerk: Free Two-Way Cab FacilityWho Can Apply?Freshers with excellent spoken...

  • Customer Service Representative

    1 week ago

    Pune, Maharashtra, India Envalior Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Join Envalior - Imagine The FutureAre you passionate about Customer Service and really want to contribute to this in a very challenging business? At Envalior, we are seeking a talented Customer Service Representative to join our India Commercial team.At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A belief...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Danfoss Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description As our Customer Service Representative, you'll play a key role in supporting the India Business by managing end-to-end customer service operations and ensuring smooth coordination across functions.Your impact?You'll help ensure overall customer satisfaction by providing timely support, resolving issues efficiently, and maintaining strong...

  • Customer Service Representative

    1 week ago

    Pune, Maharashtra, India Danfoss Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job DescriptionAs ourCustomer Service Representative, you'll play a key role in supporting theIndia Businessby managing end-to-end customer service operations and ensuring smooth coordination across functions.Your impact?You'll help ensureoverall customer satisfactionby providing timely support, resolving issues efficiently, and maintaining strong...

  • International Customer Service Representative

    6 days ago

    Pune, Maharashtra, India, Maharashtra Avalanche High-Tech Enterprise Full time

    Company Description Avalanche High-Tech Enterprise provides a comprehensive online platform integrating recruitment services, IT solutions, and innovative product development to meet diverse business needs. The platform streamlines recruitment by utilizing advanced tools and algorithms to connect employers with qualified candidates for permanent, contract,...

  • Customer Service Representative- Team Lead

    1 week ago

    Pune, Maharashtra, India Maxamtech Digital Ventures Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Maxamtech Digital Ventures Customer Service Representative- Manager Location: Pune, Kalyani Nagar Shift Time: 9:30am -6:30pm Role type: Fulltime About Maxamtech Maxamtech Digital Ventures Powers gaming for large business houses, OTTs , Telecoms to retain, engage and monetize their existing user base via Games 360 platform and innovative gaming formats for...