Customer Service Representative

1 day ago

Pune, Maharashtra, India Danfoss Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Description

As our Customer Service Representative, you'll play a key role in supporting the India Business by managing end-to-end customer service operations and ensuring smooth coordination across functions.

Your impact?
You'll help ensure overall customer satisfaction by providing timely support, resolving issues efficiently, and maintaining strong communication between customers and internal teams, ultimately enhancing the customer experience and strengthening our business relationships.

Job Responsibilities
  • Lead end-to-end customer service operations to ensure high levels of customer satisfaction and smooth coordination for daily sales orders and dispatches.
  • Support customers and internal stakeholders by managing purchase order creation, tracking, and follow-up with various overseas DSL locations
  • Collaborate with cross-functional teams to address customer requirements, resolve issues, and ensure on-time order processing and delivery.
  • Use your skills in planning, coordination, and communication to optimize processes and reduce operational expenses
  • Continuously learn and share insights to enhance service efficiency, customer experience, and overall business performance. 
Background & Skills
  • Any bachelor's degree with 5–7 years of experience in customer service and order management within a manufacturing or technical environment.
  • Proficiency in SAP, Power BI, and Advanced Excel, with hands-on experience managing customer portals and related applications.
  • Ability to work effectively in a matrix organization and collaborate across cross-functional and global teams to meet customer requirements.
  • Excellent written and verbal communication skills, with strong presentation and interpersonal abilities.
  • Strong team player mindset with adaptability, problem-solving skills, and a proactive approach toward continuous improvement and compliance. 
Employee Benefits

We are excited to offer you the following benefits with your employment:

  • Bonus system
  • Paid vacation
  • Flexible working hours
  • Possibility to work remotely
  • Pension plan
  • Personal insurance
  • Communication package
  • Opportunity to join Employee Resource Groups
  • State of the art virtual work environment
  • Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.


  • Customer Service Representative

    2 days ago

    Pune, Maharashtra, India Enhanceplus consultant Full time

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.You will be required to respond to customers' queries and resolve them as soon as...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Wizphys AI pvt ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionWizphys AI Pvt Ltd is a tech-led solutions provider in the healthcare domain focused on leveraging Artificial Intelligence to improve healthcare outcomes in India. Founded by seasoned professionals with diverse skill sets, Wizphys aims to reduce the cost of healthcare and provide quality treatment through intuitive, intelligent tech...

  • Customer Service Representative

    1 week ago

    Pune, Maharashtra, India Bandhan Tours Pvt Ltd. Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionBandhan Tours Pvt Ltd has been creating unforgettable travel experiences for over 11 years, blending passion, expertise, and exceptional service to deliver personalized journeys. Trusted by nearly 25,000 happy travelers, we design safe and seamless trips to domestic and international destinations. Our commitment to quality ensures that...

  • International Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Avalanche High-Tech Enterprise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWelcome to our comprehensive online platform, where we seamlessly integrate recruitment services, IT solutions, and product development to meet all your business needs. Our website is designed to be a one-stop destination for organizations seeking top-notch talent, cutting-edge IT services, and innovative IT products. We specialize in...

  • Inbound Customer Service Representative

    7 days ago

    Pune, Maharashtra, India Avalanche High-Tech Enterprise Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAvalanche High-Tech Enterprise offers a comprehensive online platform that seamlessly integrates recruitment services, IT solutions, and product development to meet all business needs. Our platform efficiently connects employers with the right candidates through advanced tools and algorithms, and provides a wide array of IT services...

  • Customer Service Representative

    5 days ago

    Pune, Maharashtra, India NHPL Pune Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Responsibilities:Manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service...

  • Global Customer Service Representative

    2 days ago

    Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Global Customer Service Representative (Voice / Blended) - Job Description Global Customer Service Representative (Voice / Blended)Job Opening: Customer Support Executive (International Voice Process)Shifts: Rotational (24/7 Support)Work Schedule: 5 Days Working | 2 Rotational OffsPerk: Free Two-Way Cab FacilityWho Can Apply?Freshers with excellent spoken...

  • Customer Service Representative with Electronics Background

    1 week ago

    Pune, Maharashtra, India Mouser Electronics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.Role & responsibilitiesProvides optimal customer experience, exhibiting Mouser values to each...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Credicus Business Services Full time ₹ 1,20,000 - ₹ 1,60,000 per year

    Process:- Customer Service Representative - BPO Voice (Outbound Process)Location:- Wadgaon sheri, PuneQualification:- HSC or Any graduate / Under graduateWork From OfficeShifts Timing: - Day ShiftPreferred candidate profileHSC Pass Can applyFreshers can applyMarathi And Hindi Good communicationSalary:- 12,000 to 16,000 in-hand plus incentives.Rotational week...

  • Customer Service Representative

    1 week ago

    Pune, Maharashtra, India Envalior Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join Envalior - Imagine The FutureAre you passionate about Customer Service and really want to contribute to this in a very challenging business? At Envalior, we are seeking a talented Customer Service Representative to join our India Commercial team. At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A...