Customer Service Representative

1 week ago

Pune, Maharashtra, India Danfoss Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Description
As our
Customer Service Representative
, you'll play a key role in supporting the
India Business
by managing end-to-end customer service operations and ensuring smooth coordination across functions.

Your impact?
You'll help ensure
overall customer satisfaction
by providing timely support, resolving issues efficiently, and maintaining strong communication between customers and internal teams, ultimately enhancing the customer experience and strengthening our business relationships.

*Job Responsibilities*

  • Lead end-to-end customer service operations to ensure high levels of customer satisfaction and smooth coordination for daily sales orders and dispatches.
  • Support customers and internal stakeholders by managing purchase order creation, tracking, and follow-up with various overseas DSL locations
  • Collaborate with cross-functional teams to address customer requirements, resolve issues, and ensure on-time order processing and delivery.
  • Use your skills in planning, coordination, and communication to optimize processes and reduce operational expenses
  • Continuously learn and share insights to enhance service efficiency, customer experience, and overall business performance.

*Background & Skills*

  • Any bachelor's degree with 5–7 years of experience in customer service and order management within a manufacturing or technical environment.
  • Proficiency in SAP, Power BI, and Advanced Excel, with hands-on experience managing customer portals and related applications.
  • Ability to work effectively in a matrix organization and collaborate across cross-functional and global teams to meet customer requirements.
  • Excellent written and verbal communication skills, with strong presentation and interpersonal abilities.
  • Strong team player mindset with adaptability, problem-solving skills, and a proactive approach toward continuous improvement and compliance.

*Employee Benefits*
We are excited to offer you the following benefits with your employment:

  • Bonus system
  • Paid vacation
  • Flexible working hours
  • Possibility to work remotely
  • Pension plan
  • Personal insurance
  • Communication package
  • Opportunity to join Employee Resource Groups
  • State of the art virtual work environment
  • Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

*Danfoss – Engineering Tomorrow*
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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