Customer Service Representative

2 days ago


Pune, Maharashtra, India Avalanche High-Tech Enterprise Full time

Company Description

Avalanche High-Tech Enterprise provides an integrated online platform that combines recruitment services, IT solutions, and product development to meet diverse business needs. We specialize in connecting organizations with top talent through efficient recruitment processes and advanced matching algorithms. Our tailored IT services, including system integration, cloud solutions, cybersecurity, and software development, help clients optimize operations. With expertise in innovative IT product development, we deliver advanced software applications, mobile apps, and digital solutions to enhance business efficiency and customer experiences.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in Pune. In this role, the Representative will be responsible for providing exceptional customer support, addressing customer inquiries, and resolving issues to enhance customer satisfaction. Key responsibilities include maintaining records of customer interactions, ensuring timely responses, and delivering a positive customer experience during every interaction.

Qualifications

  • Strong skills in Customer Service and Customer Support
  • Proven ability to manage and enhance Customer Satisfaction and Customer Experience
  • Understanding of best practices for engaging with and assisting Customer Service Representatives
  • Effective communication skills, problem-solving abilities, and a professional attitude
  • Ability to work effectively in a fast-paced, on-site environment in Pune
  • Previous experience in a customer-facing role is a plus
  • Proficiency in CRM software is desirable


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