Customer Service Representative

3 weeks ago


Pune, India Enhanceplus consultant Full time
Job Overview

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

You will be required to respond to customers' queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

In addition to this, you should be well-versed with our company's policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.

If you have the desired skills and qualifications required for this role, you can send in your applications to us.

Responsibilities
  • Update and maintain customer information in the database.
  • Understand the kind of services we offer during the job training.
  • Provide customers with all the information that they require.
  • Keep track of customer accounts by recording their account information and the issues they have reported.
  • Handle customer complaints actively and ensure its resolution on time.
  • Take orders and calculate the charges by processing customers' information.
  • Answer customer questions and maintain healthy relationships with the customers.
  • Review customer accounts for any changes.
  • Resolve customer complaints on time and ensure the quality of services is maintained.
  • Handle change in policies of the company and explain them to the customer.
  • Generate sales leads for our clients.
  • Maintain a record of all the tasks undertaken and submit it to the higher management.
Requirements
  • Bachelor's degree in any discipline. High School Diploma with relevant experience will also be considered.
  • 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
  • Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
  • Knowledge of social media will be an added benefit.
  • Ability to provide results under pressure.
  • Excellent communication and interpersonal skills.
  • Good problem-solving skills.


  • Pune, Maharashtra, India A Business Studio Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionA Business Studio is your trusted partner for premium outsourcing solutions. We specialize in optimizing processes, enhancing efficiency, and driving growth for businesses across diverse industries. By handling the details, we allow you to focus on your core business goals. Connect with us today and experience the power of strategic...


  • Pune, India Bifold Dynamix Full time

    **Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Pune, India enhanceplus Consultant Full time

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as soon as...


  • Pune, Maharashtra, India Vishura Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionAt Vishura Services, we empower businesses to scale smarter through intelligent, customized outsourcing solutions. Our mission is to drive efficiency, agility, and measurable impact by managing back-office operations, delivering seamless customer support, and running growth-driven digital campaigns. We offer a range of services such as...


  • Pune, Maharashtra, India Enhanceplus consultant Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.You will be required to respond to customers' queries and resolve them as soon as...


  • Pune, Maharashtra, India WIDE SOFTECH LTD Full time

    A customer service Representative is the first person most customers communicate with when then have a problem.The customer service Representative must handle complaints provide appropriate solutions for customers and follow up to resolve any issues their customers experience **Salary**: ₹15,000.00 per month **Benefits**: - Health...


  • Pune, India Cosmic Byte Full time

    Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as...


  • Pune, India Avient Full time

    **DESCRIPTION**: **About Avient**: Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.8 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products...


  • Pune, India Manzuri Wellness Full time

    **Job Title: Customer Service Representative** Location: Pune **Responsibilities**: - Manage and resolve customer complaints and issues in a timely manner. - Process orders and provide order status updates to customers. - Follow up with customers to ensure their satisfaction with the products and services offered. - Provide information about products and...


  • Pune, Maharashtra, India Millennium Semiconductors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMillennium Semiconductors India Pvt. Ltd. is one of the fastest-growing distributors of electronic components in India. Founded in 2004 in Pune, the company is committed to offering a broad selection of in-stock electronic components and providing the best service possible to its customers. With a dedicated R&D center, Millennium focuses...