Lead

4 weeks ago


pune, India Tech Mahindra Full time
Experience: 7-15yrs
Location: Pan India
Genesys Cloud:
Mandatory Skills: Genesys, CX, Cloud
GCP level real life experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions.
Social - Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow development
Voice/Chat Bot - Hands on experience with social channel (Facebook, Twitter, Line, WhatsApp) design and integration with Genesys cloud, Architect flow development
Advanced IVR/Speech Recognition - Hands on experience developing advanced complex IVRs in Architect including TTS, ASR
Coding – platform API & SDK - Hands on experience developing applications using Genesys cloud APIs with SDK (Java, Javascript, .NET etc.)
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