Contact Center
7 days ago
Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering, solution design, coding, testing, deployment, and support. The role demands deep technical expertise in Genesys technologies, strong problem-solving abilities, and adaptability to evolving requirements. Primary Skills: Genesys Engage / Genesys Cloud CX / Genesys PureConnect IVR development tools (Genesys Composer, Interaction Designer, Architect) Programming: Java, C#, Python, JavaScript API Integration: RESTful, SOAP, Genesys APIs Telephony: SIP, VoIP, ACD, CTI Cloud Platforms: Genesys Cloud CX, AWS, Azure Database: SQL / NoSQL DevOps: Git, CI/CD tools Troubleshooting and debugging Communication and collaboration skills Secondary Skills: Omnichannel routing (voice, chat, email, SMS, social media) Agile development methodologies Customer experience (CX) and journey mapping Security standards: PCI DSS, GDPR, HIPAA (preferred) Experience: 14 to 20 years of total experience Minimum 5+ years of hands-on experience with Genesys platforms Proven track record in delivering contact center solutions in enterprise environments Role and Responsibilities: A. Key Responsibilities Analyze business requirements and design Genesys-based solutions Develop and customize routing strategies, IVR flows, chatbots, and integrations Integrate Genesys with CRM, databases, and telephony systems Provide Tier 2/3 support and resolve technical issues Develop and execute test plans and participate in code reviews Maintain technical documentation and architecture diagrams Stay updated with Genesys product updates and industry trends Ensure compliance with security and data privacy standards Communicate with clients and stakeholders, providing guidance and training B. Additional Responsibilities Participate in continuous improvement initiatives Collaborate with internal and external teams to deliver optimized solutions Educational Qualification: Bachelor’s degree in Computer Science, IT, Engineering, or related field Equivalent experience may be considered Certifications (Preferred): Genesys Cloud CX: Professional, Developer, Architect, Workforce Management, Scripting, Quality Management, Outbound Certifications
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Cloud contact center architect
3 weeks ago
Bangalore, India Swift Strategic Solutions Inc Full timeOur technology services client is seeking multiple Cloud Contact Center Architect to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: Cloud Contact Center Architect Experience: 12- 15 Years ...
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AWS Contact Center Architect
1 week ago
bangalore, India Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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Microsoft Dynamics 365 Contact Center
1 week ago
bangalore, India Deloitte Full timeJob Location: Bengaluru, Gurugram Experience: 4-8 Years Only.Job SummaryWe are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform, Azure...
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Contact Center
2 weeks ago
bangalore, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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bangalore, India Tata Consultancy Services Full timeTCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology - Solution...
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Bangalore, Karnataka, India BCD Travel Full timeStart your journey with BCD Grow connect collaborate and celebrate with our global team Senior Manager CSS Contact Center Solutions Remote Full time Banglore India As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD s global contact centers With a keen focus on the...
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Service Center Manager
6 days ago
bangalore, India Target Full timeAbout us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different...
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Service Center Manager
1 week ago
bangalore, India Target Full timeAbout us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices...
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QUALITY MANAGER
1 week ago
bangalore, India Resollect Full timeCompany DescriptionResollect is a modern platform specializing in hard bucket recovery, repossession, auctions, and vendor marketplace solutions. We streamline asset recovery through an agency aggregator model, connecting businesses with trusted vendors for efficient and transparent recovery operations. Our end-to-end solutions facilitate faster and smarter...
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QUALITY MANAGER
1 week ago
bangalore, India Resollect Full timeCompany Description Resollect is a modern platform specializing in hard bucket recovery, repossession, auctions, and vendor marketplace solutions. We streamline asset recovery through an agency aggregator model, connecting businesses with trusted vendors for efficient and transparent recovery operations. Our end-to-end solutions facilitate faster and smarter...
