(Only 24h Left) Sr. Manager, Css Contact Center Solutions

4 weeks ago

Bangalore Karnataka, India BCD Travel Full time

Start your journey with BCD Grow connect collaborate and celebrate with our global team Senior Manager CSS Contact Center Solutions Remote Full time Banglore India As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD s global contact centers With a keen focus on the consultant and customer experience this position will Lead in the business development thought leadership and delivery of organizational strategy and design offerings specific to contact center management As a Senior Manager CSS Contact Center Solutions you will Conduct market research and competitive analysis to understand customer needs and market trends Maintain internal product standards and governance documents to the highest level of accuracy and relevance Develop partnerships with key stakeholders throughout the company to more effectively understand business requirements gauge process effectiveness and develop customer driven solution Manage product roadmaps and releases Review escalated help tickets for project assessment and engage appropriate parties About you Prior experinece of contact center management or experience with contact center technologies products and or services Capable of identifying customer needs - listening to information asking probing questions applying knowledge crafting solutions Intermediate or higher Excel skills Subject matter expertise in contact center principles including configuration telephony routing contact center data requirements Excellent verbal and written communication skills with the ability to influence and engage stakeholders at all level About us We re a market leader in travel management We help people and companies travel smart and achieve more and our clients include some of the world s best-known and most innovative business and consumer brands We operate in more than 100 countries and the majority of our 10 000 people work virtually because a 10-second commute usually makes awesome sense We re committed to sustainability and to driving success for our customers our business and ourselves Learn more about Your life at BCD Working at BCD means connecting collaborating and celebrating You ll be part of a virtual dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy But don t just take our word for it Hear why people join BCD and more about the great perks of You ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you including mental physical and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated Ready to join the journey Apply now We re dedicated to building a diverse inclusive and authentic workplace If you re excited about a role but your experience doesn t align perfectly we still encourage you to apply We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively For accommodation requests or further information contact our Talent Acquisition department at careers bcdtravel com LI-Remote

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