Contact Center
1 week ago
Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering, solution design, coding, testing, deployment, and support. The role demands deep technical expertise in Genesys technologies, strong problem-solving abilities, and adaptability to evolving requirements.Primary Skills:Genesys Engage / Genesys Cloud CX / Genesys PureConnectIVR development tools (Genesys Composer, Interaction Designer, Architect)Programming: Java, C#, Python, JavaScriptAPI Integration: RESTful, SOAP, Genesys APIsTelephony: SIP, VoIP, ACD, CTICloud Platforms: Genesys Cloud CX, AWS, AzureDatabase: SQL / NoSQLDevOps: Git, CI/CD toolsTroubleshooting and debuggingCommunication and collaboration skillsSecondary Skills:Omnichannel routing (voice, chat, email, SMS, social media)Agile development methodologiesCustomer experience (CX) and journey mappingSecurity standards: PCI DSS, GDPR, HIPAA (preferred)Experience:14 to 20 years of total experienceMinimum 5+ years of hands-on experience with Genesys platformsProven track record in delivering contact center solutions in enterprise environmentsRole and Responsibilities:A. Key ResponsibilitiesAnalyze business requirements and design Genesys-based solutionsDevelop and customize routing strategies, IVR flows, chatbots, and integrationsIntegrate Genesys with CRM, databases, and telephony systemsProvide Tier 2/3 support and resolve technical issuesDevelop and execute test plans and participate in code reviewsMaintain technical documentation and architecture diagramsStay updated with Genesys product updates and industry trendsEnsure compliance with security and data privacy standardsCommunicate with clients and stakeholders, providing guidance and trainingB. Additional ResponsibilitiesParticipate in continuous improvement initiativesCollaborate with internal and external teams to deliver optimized solutionsEducational Qualification:Bachelor’s degree in Computer Science, IT, Engineering, or related fieldEquivalent experience may be consideredCertifications (Preferred):Genesys Cloud CX: Professional, Developer, Architect, Workforce Management, Scripting, Quality Management, Outbound Certifications
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Contact center
23 hours ago
bangalore, India Weekday AI Full timeThis role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: BengaluruJobType: full-timeAs a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...
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Contact Center support Engineer
1 week ago
bangalore, India Numeric Technologies Full timeJob Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between Voice and...
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Microsoft Dynamics 365 Contact Center
1 week ago
bangalore, India Deloitte Full timeJob Location: Bengaluru, Gurugram Experience: 4-8 Years Only.Job SummaryWe are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform, Azure...
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Microsoft Dynamics 365 Contact Center
1 week ago
bangalore district, India Deloitte Full timeJob Location: Bengaluru, Gurugram Experience: 4-8 Years Only. Job Summary We are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform,...
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Bangalore, Karnataka, India BCD Travel Full timeStart your journey with BCD Grow connect collaborate and celebrate with our global team Senior Manager CSS Contact Center Solutions Remote Full time Banglore India As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD s global contact centers With a keen focus on the...
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Workforce Management
7 days ago
Bangalore, India Applicantz Full timeTHIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER . We are looking for a Workforce Planning Analyst to join its Client Services team. This role is responsible for planning complex global workforce management scheduling and real time monitoring of customer inquiries through an incoming request queue. In addition, this...
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Service Center Manager
1 week ago
Bangalore, India Target Full timeAbout us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different...
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Service Center Manager
5 days ago
Bangalore, India Target Full timeAbout us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different...
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Service Center Manager
1 week ago
bangalore, India Target Full timeAbout us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices...
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Service Center Manager
2 weeks ago
bangalore district, India Target Full timeAbout us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different...
