Microsoft Dynamics 365 Contact Center
5 days ago
Job Location: Bengaluru, Gurugram Experience: 4-8 Years Only.Job SummaryWe are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform, Azure Communication Services (ACS), and Copilot Studio, with deep integration across CRM, social media, loyalty programs, and reporting tools.Key ResponsibilitiesCustomize Dynamics 365 Customer Service Workspace & Omnichannel features.Extend Copilot Studio for agent assist, case summarization, and automation.Integrate CTI platforms (Genesys, NICE, Avaya) using CIF v2.0.Build ACS-based voice, video, chat, and SMS capabilities.Develop Power Apps and automate workflows with Power Automate.Implement secure access via Microsoft Entra ID, OAuth, and security roles.Design Dataverse models for cases, contacts, and interaction data.Enable agent productivity features: Next Best Action (NBA), Best Response, Knowledge Extraction.Integrate with social media, loyalty programs, and CRM systems.Build Power BI dashboards for insights and reporting.Collaborate with cross-functional teams and stay updated on Microsoft’s roadmap.Required SkillsStrong hands-on experience in Dynamics 365 Customer Service & Contact Center modules.Proficiency in: Microsoft DataversePower Apps & Power AutomateAzure Communication Services (ACS)Copilot StudioChannel Integration Framework (CIF v1.0 & v2.0)CTI integrations via APIsREST APIs, JSON, webhooksFamiliarity with WFM (Workforce Management) tools and agent productivity metrics.Knowledge of Node.js or Python is a plus.Note: Please Do not apply if the experience and location is not matching the criteria.
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Microsoft Dynamics 365 Contact Center
2 weeks ago
Bangalore, India Deloitte Full timeBengaluru, Gurugram Experience: 4-8 Years Only. We are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform, Azure Communication Services...
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Microsoft Dynamics 365 Contact Center
2 weeks ago
Bangalore, India Deloitte Full timeJob Location: Bengaluru, Gurugram Experience: 4-8 Years Only. Job Summary We are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform,...
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Microsoft Dynamics 365 Contact Center
3 days ago
bangalore district, India Deloitte Full timeJob Location: Bengaluru, Gurugram Experience: 4-8 Years Only. Job Summary We are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform,...
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Microsoft Dynamics 365 Role
2 weeks ago
Bangalore, India Sonata Software Full timeGreetings Currently we have an urgent Position for Senior Microsoft Dynamics 365 Commerce/Retail support role with one of our projects, location based in Bangalore. Kindly find below the Details for your Perusal. Job Location: Bangalore. Job Description: 3 years of experience in leading and managing Microsoft Dynamics 365 Commerce/Retail support projects....
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Microsoft Dynamics 365 Role
5 days ago
bangalore, India Sonata Software Full timeGreetings!!!Currently we have an urgent Position for Senior Microsoft Dynamics 365 Commerce/Retail support role with one of our projects, location based in Bangalore.Kindly find below the Details for your Perusal. Job Location: Bangalore. Job Description:* 3 years of experience in leading and managing Microsoft Dynamics 365 Commerce/Retail support...
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Microsoft Dynamics 365 Developer
5 days ago
bangalore, India Insight Global Full timeMust Haves:3+ years of experience in Microsoft Dynamics 365 development.Strong understanding of Customer Insights and Customer JourneysProficiency in C#, .NET, JavaScript, and SQL Server.Experience with API integrations, data migration, and custom entity development.Excellent problem-solving and communication skills.Day to Day:A large telecommunication...
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Microsoft Dynamics 365 Developer
5 days ago
bangalore, India Insight Global Full timeMust Haves: 3+ years of experience in Microsoft Dynamics 365 development. Strong understanding of Customer Insights and Customer Journeys Proficiency in C# , .NET , JavaScript , and SQL Server . Experience with API integrations , data migration , and custom entity development . Excellent problem-solving and communication skills. Day to Day: A large...
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Microsoft Dynamics 365 CRM Functional
5 days ago
bangalore, India Tata Consultancy Services Full timeWe are Hiring for Microsoft Dynamics 365 CRM Functional Location Pan India EXP : 6-8 Years Microsoft Dynamics 365 CE Functional consultant – Job Description Responsibilities The candidate will work with the Sales & Marketing teams and help them configure the demo environments for the client demos. The candidate should have the ability to understand...
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Microsoft Dynamics 365 CRM Functional
5 days ago
bangalore, India Tata Consultancy Services Full timeWe are Hiring for Microsoft Dynamics 365 CRM FunctionalLocation Pan IndiaEXP : 6-8 YearsMicrosoft Dynamics 365 CE Functional consultant – Job Description Responsibilities The candidate will work with the Sales & Marketing teams and help them configure the demo environments for the client demos. The candidate should have the ability to understand business...
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Microsoft Dynamics 365 Role
2 weeks ago
bangalore district, India Sonata Software Full timeGreetings!!! Currently we have an urgent Position for Senior Microsoft Dynamics 365 Commerce/Retail support role with one of our projects, location based in Bangalore. Kindly find below the Details for your Perusal. Job Location: Bangalore. Job Description: * 3 years of experience in leading and managing Microsoft Dynamics 365 Commerce/Retail support...
