Microsoft Dynamics 365 Contact Center
3 days ago
Job Location: Bengaluru, Gurugram Experience: 4-8 Years Only. Job Summary We are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform, Azure Communication Services (ACS), and Copilot Studio, with deep integration across CRM, social media, loyalty programs, and reporting tools. Key Responsibilities Customize Dynamics 365 Customer Service Workspace & Omnichannel features. Extend Copilot Studio for agent assist, case summarization, and automation. Integrate CTI platforms (Genesys, NICE, Avaya) using CIF v2.0. Build ACS-based voice, video, chat, and SMS capabilities. Develop Power Apps and automate workflows with Power Automate. Implement secure access via Microsoft Entra ID, OAuth, and security roles. Design Dataverse models for cases, contacts, and interaction data. Enable agent productivity features: Next Best Action (NBA), Best Response, Knowledge Extraction. Integrate with social media, loyalty programs, and CRM systems. Build Power BI dashboards for insights and reporting. Collaborate with cross-functional teams and stay updated on Microsoft’s roadmap. Required Skills Strong hands-on experience in Dynamics 365 Customer Service & Contact Center modules. Proficiency in: Microsoft Dataverse Power Apps & Power Automate Azure Communication Services (ACS) Copilot Studio Channel Integration Framework (CIF v1.0 & v2.0) CTI integrations via APIs REST APIs, JSON, webhooks Familiarity with WFM (Workforce Management) tools and agent productivity metrics. Knowledge of Node.js or Python is a plus. Note: Please Do not apply if the experience and location is not matching the criteria.
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Microsoft Dynamics 365 Contact Center
3 days ago
Bangalore, India Deloitte Full timeBengaluru, Gurugram Experience: 4-8 Years Only. We are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform, Azure Communication Services...
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Microsoft Dynamics 365 Role
1 week ago
bangalore, India Sonata Software Full timeGreetings!!! Currently we have an urgent Position for Senior Microsoft Dynamics 365 Commerce/Retail support role with one of our projects, location based in Bangalore. Kindly find below the Details for your Perusal. Job Location: Bangalore. Job Description: * 3 years of experience in leading and managing Microsoft Dynamics 365 Commerce/Retail support...
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Microsoft Dynamics 365 Role
11 hours ago
Bangalore, India Sonata Software Full timeGreetings Currently we have an urgent Position for Senior Microsoft Dynamics 365 Commerce/Retail support role with one of our projects, location based in Bangalore. Kindly find below the Details for your Perusal. Job Location: Bangalore. Job Description: 3 years of experience in leading and managing Microsoft Dynamics 365 Commerce/Retail support projects....
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Microsoft Dynamics 365 Role
2 days ago
bangalore district, India Sonata Software Full timeGreetings!!! Currently we have an urgent Position for Senior Microsoft Dynamics 365 Commerce/Retail support role with one of our projects, location based in Bangalore. Kindly find below the Details for your Perusal. Job Location: Bangalore. Job Description: * 3 years of experience in leading and managing Microsoft Dynamics 365 Commerce/Retail support...
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Microsoft Dynamics 365 Developer
2 weeks ago
bangalore, India CES Full timeAbout the Role : We are looking for an experienced Microsoft Dynamics 365 Developer to join our team and contribute to a large-scale healthcare technology transformation program . This is a hands-on development role where you’ll design, customize, and extend D365 CRM solutions and Power Platform applications to deliver scalable, high-impact solutions. Key...
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Microsoft Dynamics 365 Developer
2 weeks ago
bangalore, India CES Full timeAbout the Role : We are looking for an experienced Microsoft Dynamics 365 Developer to join our team and contribute to a large-scale healthcare technology transformation program . This is a hands-on development role where you’ll design, customize, and extend D365 CRM solutions and Power Platform applications to deliver scalable, high-impact solutions. Key...
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Microsoft dynamics 365 commerce consultant
3 weeks ago
Bangalore, India Alpha Variance Solutions Full timeMicrosoft Dynamics 365 Commerce – Technical Architect / Senior Consultant role, with an added critical skill requirement focused on Commerce Shop (CShop) experience: Job Title: Microsoft Dynamics 365 Commerce – Technical Architect / Senior Consultant Company: Alpha Variance Solutions India Pvt. Ltd. Location: Bangalore, India (In-office role...
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Microsoft Dynamics 365 F&o Developer
3 weeks ago
Bangalore, Karnataka, India NTT DATA Full timeReq ID 343043 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Microsoft Dynamics 365 F O Developer to join our team in Bengaluru Karn taka IN-KA India IN Microsoft Dynamics 365 F O...
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Business System Administrator
2 weeks ago
bangalore, India TalentXM (Formerly BlockTXM Inc) Full timeTalentXM is seeking a Microsoft Dynamics 365 Business Central Administrator for one of our premier U.S. clients in the grain export and agribusiness industry. This client is recognized as a leading supplier of quality grains and agricultural products worldwide, maintaining a strong presence across the U.S., Japan, Brazil, Canada, and Hong Kong.As part of the...
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Business System Administrator
2 weeks ago
bangalore, India TalentXM (Formerly BlockTXM Inc) Full timeTalentXM is seeking a Microsoft Dynamics 365 Business Central Administrator for one of our premier U.S. clients in the grain export and agribusiness industry. This client is recognized as a leading supplier of quality grains and agricultural products worldwide, maintaining a strong presence across the U.S., Japan, Brazil, Canada, and Hong Kong. As part of...
