
Cloud contact center architect
4 days ago
Our technology services client is seeking multiple Cloud Contact Center Architect to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: Cloud Contact Center Architect Experience: 12- 15 Years Location: Bengaluru, PAN India Notice Period: Immediate- 15 Days Mandatory Skills: Cloud Contact Center, Genesys, Amazon Connect, CRM platforms Job Description: We are seeking a highly experienced Contact Center Architect with 12 to 15 years of experience to join our team As a Contact Center Architect you will be responsible for designing and architecting Genesys Cloud CXAmazon Connect Nice CXOne solutions based on business requirements and technical considerations You will collaborate with stakeholders lead the implementation and configuration of respective Contact center platforms solutions and oversee the integration with other systems and applications Additionally you will be the SPOC for the clients and also provide technical guidance and support to the contact center team to troubleshoot complex technical issues and stay Up To Date with the latest AI features and capabilities across the contact center platforms Genesys Cloud CX, Amazon Connect Nice CXOne Responsibilities: Design and architect Cloud Contact Center solutions using Genesys, Amazon Connect Nice CXOne based on business requirements and technical considerations Collaborate with stakeholders including business analysts developers and infrastructure teams to understand project objectives and create robust Cloud contact center solution designs Lead the implementation and configuration of Cloud Contact Center solutions ensuring they align with best practices and industry standards Oversee the integration of contact center platform with other systems and applications such as CRM platforms ITSM contact center tools and databases Define and document technical specifications system configurations and workflows Provide technical guidance and support to development teams during the implementation and testing phases Troubleshoot and resolve complex technical issues related to Cloud deployments Stay Up To Date with the latest AI features across contact center platforms and capabilities and recommend innovative solutions to enhance customer experience and contact center efficiency Conduct performance assessments capacity planning and security reviews for Contact center environments Desired Skills Should have sound knowledge and hands on experience of 12 to 15 years with Cloud Contact Center platform architecture and implementation Genesys cloud, Amazon Connect Nice CXOne Strong knowledge of Customer Service Operations and experience in leading Customer Service operations assessment benchmarking Gen AI exposure to any of the LLMs Experience implementing multichannel self-service, IVR and Omni Channel Orchestration Routing In-depth knowledge and hands-on experience with Voice and Nonvoice applications solutioning using tools Proven ability to identify customer needs through technical benefits assessment and build the business value of the solution Knowledge of on-premises on-cloud hybrid cloud and cloud economics including pricing strategy Experience in Assessment Designing Migration and transformation of Contact center platforms Hands-on experience with embedding dialer into Saa S Applications like Salesforce Zendesk Service Now and custom Apps Hands-on experience with the implementation of Virtual Agent Amazon Lex Google CCAI Agent Assist knowledge base caller intent identification capabilities Experience in integrating contact center platforms to retrieve data from Database or API If you are interested, share the updated resume to
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Cloud Contact Center Architect
7 days ago
Bangalore, India Swift Strategic Solutions Inc Full timeOur technology services client is seeking multiple Cloud Contact Center Architect to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: Cloud Contact Center Architect Experience: 12- 15...
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Cloud Contact Center Architect
1 week ago
bangalore, India Swift Strategic Solutions Inc Full timeOur technology services client is seeking multiple Cloud Contact Center Architect to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role:Role: Cloud Contact Center ArchitectExperience: 12- 15 YearsLocation:...
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Cloud Contact Center Architect
7 days ago
bangalore district, India Swift Strategic Solutions Inc Full timeOur technology services client is seeking multiple Cloud Contact Center Architect to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: Cloud Contact Center Architect Experience: 12- 15 Years ...
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Contact Center Technology Implementation
1 week ago
Bangalore, India NR Consulting Full timeContact Center Technology Implementation Must Have skills : Genesys+Tech Arch+ Tech Manager Experience: 15+ Years Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Contact Center Technology Implementation Minimum 15 year(s) of experience is required Educational Qualification...
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Contact Center Technology Implementation
2 weeks ago
bangalore, India NR Consulting Full timePrimary skill : Contact Center Technology ImplementationMust Have skills : Genesys+Tech Arch+ Tech ManagerExperience: 15+ YearsLocation : Pan IndiaProject Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Contact Center Technology ImplementationGood to have skills :...
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Contact Center Technology Implementation
1 week ago
Bangalore, India NR Consulting Full timePrimary skill : Contact Center Technology Implementation Must Have skills : Genesys+Tech Arch+ Tech Manager Experience: 15+ Years Location : Pan India Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Contact Center Technology Implementation Good to...
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Contact Center Technology Implementation
7 days ago
bangalore district, India NR Consulting Full timePrimary skill : Contact Center Technology Implementation Must Have skills : Genesys+Tech Arch+ Tech Manager Experience: 15+ Years Location : Pan India Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Contact Center Technology Implementation Good to have...
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Cloud Architect
2 weeks ago
Bangalore, Karnataka, India Kyndryl Full timeWho We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role ...
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Walk-in drive for cloud architect advisory
4 days ago
Bangalore, India HCLTech Full time** Walk-In Drive for Cloud Architect Advisory (CAA) - SAP Cloud Solutions ** Role: Cloud Architect Advisory (CAA) Contact Person: Divya L / Murugan Ravi Location: Ambattur-6 Dates:12th & 13th September Time: 11:00 AM 2:00 PM --- About the Role: (7-15years - Remote) We are seeking self-driven, highly motivated, and customer-obsessed professionals to...
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Cloud security solution architect
2 weeks ago
Bangalore, India Mount Talent Consulting Pvt Ltd. Full timeJob Title: Cloud Security Solution Architect Location: Bangalore / Hyderabad/ Noida Experience Required: 10+ years overall IT experience, with at least 5+ years in Cloud Security and Architecture Notice Period: Immediate to 30 Days About the Role We are seeking an experienced Cloud Security Solution Architect to design, implement, and govern...