TCS Hiring for Cloud Contact Center Architect_PAN India

1 week ago

bangalore, India Tata Consultancy Services Full time

TCS Hiring for Cloud Contact Center Architect_PAN India

Experience: 8 to 14 Years Only

Job Location: PAN India


TCS Hiring for Cloud Contact Center Architect_PAN India


Required Technical Skill Set:


Cloud Contact Center Architect:


Nice CX one implementation expert:


Experience & Skill Requirements:


- 10 - 12 + years of experience in Contact Center technology

- Solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

- Must have worked on AI & Gen AI capabilities Contact Center's offer for self-service, augmentation and operational excellence

- At least one Cloud Contact Center design and implementation experience is a must

- Cloud Contact Center Architect certifications are preferred


Responsibilities:

- Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

- Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications

- Conduct solution reviews to identify gaps and propose tangible recommendations

- Ability to ensure the solution is in compliance with customer's security standards

- Ability to callout risks (if any) at the early stage of the project

- Mentor / guide implementation team



Kind Regards,

Priyankha M

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