SMA - Strategic Management Alliance | Executive Housekeeper | india
12 hours ago
About the Company: Our Client is a leading hospitality brand and Five-Star Deluxe Hotel with extensive Banqueting and MICE facilities.
About the Role: The Executive Housekeeper will be responsible for maintaining the highest standards of cleanliness, organization, and guest satisfaction across the property, including rooms, public areas, and event spaces.
Responsibilities:
- Housekeeping Operations Management:
- Oversee all aspects of housekeeping operations, ensuring alignment with the brand's standards.
- Develop and implement cleaning schedules for guest rooms, public spaces, and Banquet/Events/MICE facilities.
- Maintain optimal inventory of supplies and ensure cost-effective procurement.
- Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance.
Team Leadership:
- Lead, train, and mentor a diverse housekeeping team, fostering a culture of excellence and collaboration.
- Set and monitor team performance goals to ensure high productivity and guest satisfaction.
- Identify and develop potential team members for leadership roles.
Collaboration & Coordination:
- Work closely with the Banquet, Events, and Front Office teams to ensure seamless operations for MICE and social events.
- Collaborate with the Engineering department to address maintenance issues promptly.
Sustainability & Compliance:
- Uphold the brand's commitment to sustainable practices by implementing eco-friendly housekeeping processes.
- Ensure compliance with all health, safety, and hygiene standards as per local and international guidelines.
Guest Experience:
- Address guest concerns related to housekeeping promptly and effectively.
- Monitor and respond to guest feedback to continually enhance service quality.
Qualifications: Bachelor's degree in Hotel Management or a related field.
Required Skills:
- 12-16 years of Housekeeping experience in five-star deluxe hotels with large-scale Banqueting and MICE operations.
- 2 years as Department Head in Housekeeping.
Preferred Skills:
- Good knowledge of Landscaping and Horticulture would be an advantage.
- Strong leadership and interpersonal skills with the ability to manage and inspire large teams.
- Proficiency in housekeeping management software and operational reporting.
- Excellent communication skills, with a guest-centric mindset.
Pay range and compensation package: 18 to 20 LPA
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