Collections Manager

3 weeks ago


guwahati, India HDFC Credila Financial Services Limited Full time
Job Description
HDFC Credila is looking for a dynamic and result oriented professional with experience in financial services collections. The ideal candidate should have a proven track record in managing delinquency.
Responsibilities
To Handle delinquent portfolio from Bucket X to 180 + (Education Loan).
To deliver 99 % productivity in Bucket X. Also, to keep 30 + and NPA to be the lowest.
Regular & Timely visits on the cases which are not contactable in Bucket X & mandatory visits on all 30 + & NPA cases and need to get regularized.
Maintenance of the data records, meeting reviews & targets.
To maintain proper feedback files & MIS need to be reported to the Manager on a daily basis.
To maintain daily MIS report and DRR as per the target given. Timely updation of payments in the system as received from customers.
To solve the query of delinquent customers and need to get the EMI from him on regular monthly basis.
Need to co-ordinate with Credit, Ops, & Sales Dept and to solve the queries of delinquent customers if any.
Compliance and Governance
Ensure compliance with all relevant policies and procedures.
Ensure adherence to prudent social and legal norms during customer interactions
Qualifications and Experience
Graduate in any field. Postgraduation/ MBA/ CA preferred.
Minimum 3 - 5 years of relevant collections experience
Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers effectively
Proven track record of achieving deadlines and help in target achievement for the company.
Excellent oral & written communication skills in English as well as the local language (If any).
Job Location: Guwahati
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