[Only 24h Left] Collections Manager

3 weeks ago


Guwahati, India HDFC Credila Financial Services Limited Full time
Job Description

HDFC Credila is looking for a dynamic and result oriented professional with experience in financial services collections. The ideal candidate should have a proven track record in managing delinquency.

Responsibilities

- To Handle delinquent portfolio from Bucket X to 180 + (Education Loan).- To deliver 99 % productivity in Bucket X. Also, to keep 30 + and NPA to be the lowest.- Regular & Timely visits on the cases which are not contactable in Bucket X & mandatory visits on all 30 + & NPA cases and need to get regularized.- Maintenance of the data records, meeting reviews & targets.- To maintain proper feedback files & MIS need to be reported to the Manager on a daily basis.- To maintain daily MIS report and DRR as per the target given. Timely updation of payments in the system as received from customers.- To solve the query of delinquent customers and need to get the EMI from him on regular monthly basis.- Need to co-ordinate with Credit, Ops, & Sales Dept and to solve the queries of delinquent customers if any.

Compliance and Governance

- Ensure compliance with all relevant policies and procedures.- Ensure adherence to prudent social and legal norms during customer interactions

Qualifications and Experience

- Graduate in any field. Postgraduation/ MBA/ CA preferred.- Minimum 3 - 5 years of relevant collections experience- Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers effectively- Proven track record of achieving deadlines and help in target achievement for the company.- Excellent oral & written communication skills in English as well as the local language (If any).

Job Location: Guwahati
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