HDFC Credila Financial Services Limited | Collections Manager | guwahati

3 weeks ago


guwahati, India HDFC Credila Financial Services Limited Full time

Job Description


HDFC Credila is looking for a dynamic and result oriented professional with experience in financial services collections. The ideal candidate should have a proven track record in managing delinquency.


Responsibilities

  • To Handle delinquent portfolio from Bucket X to 180 + (Education Loan).
  • To deliver 99 % productivity in Bucket X. Also, to keep 30 + and NPA to be the lowest.
  • Regular & Timely visits on the cases which are not contactable in Bucket X & mandatory visits on all 30 + & NPA cases and need to get regularized.
  • Maintenance of the data records, meeting reviews & targets.
  • To maintain proper feedback files & MIS need to be reported to the Manager on a daily basis.
  • To maintain daily MIS report and DRR as per the target given. Timely updation of payments in the system as received from customers.
  • To solve the query of delinquent customers and need to get the EMI from him on regular monthly basis.
  • Need to co-ordinate with Credit, Ops, & Sales Dept and to solve the queries of delinquent customers if any.

Compliance and Governance

  • Ensure compliance with all relevant policies and procedures.
  • Ensure adherence to prudent social and legal norms during customer interactions



Qualifications and Experience

  • Graduate in any field. Postgraduation/ MBA/ CA preferred.
  • Minimum 3 - 5 years of relevant collections experience
  • Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers effectively
  • Proven track record of achieving deadlines and help in target achievement for the company.
  • Excellent oral & written communication skills in English as well as the local language (If any).


Job Location: Guwahati



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