Customer service specialist

18 hours ago


Pune, India CoachX.Live Full time

Company Description Welcome to Coach X, the ultimate online learning platform Embark on a transformative educational journey with our live learning sessions designed to equip you with in-demand skills for a robust future. Our experienced mentors guide and empower learners to excel in certificate courses, offering a diverse range of subjects from advanced technologies to business essentials. At Coach X, we are committed to your success, providing education from industry experts, LMS access for two years, doubt-solving support, resume and Linked In profile guidance, and placement assistance. Role Description This is a full-time remote role for a Customer Service Specialist at Coach X. Live. Here will be responsible for overseeing day-to-day operations, solving all customer queries, managing and optimizing processes, ensuring efficient customer experience, and fostering a collaborative team environment to drive the platform's success. You’ll Enjoy This Role If You Are Enthusiastic about managing wow customer experience You are already an expert at or have all the intent to learn and adapt to the tools and technologies - Like Excel, Zoom, Crms, Lms, and proficiency in Microsoft Office Suite (Excel, Word, Power Point) for documentation and reporting purposes. The kind of professional who loves to roll your sleeves up, led by example, and stay on top of all operations Extremely disciplined, good in time management and prioritization managing all batches coordination, trainer relations, liaising with the sales team for excellent customer experience. Enthusiastic about numbers, documentation & excellent reporting Are outstanding in communicating effectively (both verbal and written) Excellent in focus, quality assurance, and attention to details Requirements and Skills: Experience: Minimum 1 years of experience in operations or customer service. Interpersonal Skills: Charismatic, enthusiastic, and competitive personality with excellent interpersonal skills. Responsibilities Manage the daily functions of the business and all customer communications. Scheduling appointments Maintaining an excellent onboarding process for every new customer Educating customers about all processes and improving customer experience Collecting customer feedback and closing feedback loops by working on all feedback given Session Calendar Management All records management Trainer relationship, contracts, Batch calendar mapping Certificate Distribution LMS Management Supporting the sales team Batch Management Invoice Management Reviewing daily and monthly sales and collection and maintaining reports Liaising with the placement team for excellent placement assistance Mock Interviews of students Saturday work from home for all session management Maintaining eall placement process records Benefits: Work-Life Balance Regular shifts Learning opportunity Healthy Culture Supportive Team Saturday work from home - sunday off is



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