Customer Success Specialist

1 month ago


Pune, India Floatap Full time
Floatap Consultants is reshaping hiring strategies through skill-based talent communities and offering talent advisory services focused on diversity and inclusion.

Role Description

This is a full-time on-site role for a Customer Success Specialist for Banking Clients of Floatap. The specialist will be responsible for ensuring customer satisfaction, providing analytical support, handling customer interactions, and delivering exceptional customer service on a day-to-day basis.

Qualifications

- Customer Satisfaction, Customer Support, and Customer Service skills. This is Voice Process Role- Analytical and Communication skills- Strong problem-solving abilities- Excellent interpersonal skills- Ability to multitask and prioritize effectively- Experience in a customer-facing role- Bachelor's degree in a relevant field- Experience range: 1-3years, Prior experience preferably from US Europe region process

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