Exxat - Customer Success Specialist
5 days ago
- Exxat is a US-headquartered company that builds an integrated, cloud-based, education management platform for Health Sciences.
- We are actively seeking a talented and experienced Customer Success Specialist to join our dynamic team.
- As a Customer Success Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of products and services of Exxat.
- Ability to learn and adapt quickly to new products or updates to existing products.
- Document the onboarding steps for future reference.
- Understand customer requirements, document it and coordinate with other on-onboarding teams and support teams and track it till completion
- Provide regular updates to the customer success manager and Ops lead(s) , Conducts Webinar.
- Create / Update SOPs, help centre Minimum 5 years of overall work experience in Product Training, Customer service/support, sales and customer onboarding.
- Ability to understand user pain points and requirements and articulate solutions based on product capabilities.
- Must have experience in SOP creation / document writing.
- Must have experience in conducting webinars.
- Strong communication skills and English proficiency (email writing, listening, phone conversations and mannerism)
- Customer-oriented and ability to adapt/respond efficiently and professionally to different types of stakeholders
- Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting
- Collaborate effectively with team members, technical teams and leadership.
- Demonstrable ICT skills including current Microsoft Office applications
- Ability to multi-task, prioritize, and manage time effectively
- A go-getter and a solution seeker
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