Customer Success Specialist

4 weeks ago

pune, India Exxat Full time
Exxat is a US-headquartered company that builds an integrated, cloud-based, education management platform for Health Sciences. We are actively seeking a talented and experienced Customer Success Specialist to join our dynamic team.
Onboarding specialist:
As an Onboarding Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of products and services of Exxat.
Ability to learn and adapt quickly to new products or updates to existing products.
Document the onboarding steps for future reference.
Understand customer requirements, document it and coordinate with other on-onboarding teams and support teams and track it till completion
Provide regular updates to the customer success manager and Ops lead(s).
Conducts Webinar.
Create / Update SOPs, help centre documentation.
Requirements:
Minimum 5 years of overall work experience in Product Training, Customer service/support, sales.
Ability to understand user pain points and requirements and articulate solutions based on product capabilities.
Minimum of 2 years of experience dealing with US client on a regular basis.
Must have experience in SOP creation / document writing.
Must have experience in conducting webinars.
Strong communication skills and English proficiency (email writing, listening, phone conversations and mannerism)
Customer-oriented and ability to adapt/respond efficiently and professionally to different types of stakeholders
Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting
Collaborate effectively with team members, technical teams and leadership.
Demonstrable ICT skills including current Microsoft Office applications
Working hours: 5pm to 2am / beyond 2 am. (if PST clients ask for a meeting)

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