Contact center specialist
2 days ago
Dr. Paws is a chain of new-age veterinary clinics, headquartered in Bangalore. Our aim is to make visits to the vet, a friendly, homely and comfortable experience. We do this by creating clinics that have a calming and welcoming interior, and providing service that is extremely hospitable and caring towards pets and their parents. Our clinics have everything a pet-parent would need under one roof (vet consults, grooming, pet-retail, diagnostics, imaging, surgeries etc.)
We are venture-capital backed (Lead Investor is Sauce. VC, India’s most reputed early-stage consumer brand investor) and have a number of marquee angels behind us (Founders of Cult. Fit, Zetwerk, Tracxn, Executive Vice-Chairman Tata Sons).
Role Description:
As a Contact Centre Specialist, you will be interacting with new and existing pet-parent customers, to help them book appointments and re-engage them. As the first touchpoint for many new customers, you would be expected to represent the Dr. Paws brand in a professional, and customer-centric manner. Key responsibilities include:
Calling & messaging customers who respond to Dr. Paws ads
Calling & messaging customers who have interacted with Dr. Paws at events or through lead generation campaigns
Calling existing customers to encourage them to rebook services
Selling membership plans to existing customers
Following-up with customers and the clinic team to ensure customer requests are handled satisfactorily
Booking appointments for customers that you convert.
Key Requirements:
Ability to speak English at a native (fully fluent) level
Confident persona
Strong written English skills
Prior contact-centre experience
Nice-to-haves:
Understanding of pet-care business
Love for animals
Prior sales experience
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