AWS Cloud Contact Center Expert

3 days ago


Bengaluru, Karnataka, India POWER IT SERVICES Full time

Power IT Services

We are a leading provider of innovative technology solutions.

Salary: ₹2,200,000 - ₹4,500,000 per annum (approximately $27,000 - $55,000 USD)

Job Description

Senior AWS Contact Center Developer Position

We are seeking an experienced Senior AWS Contact Center Developer to join our team. As a key member of our technical staff, you will be responsible for designing, developing, and implementing scalable and efficient contact center solutions using Amazon Connect.

The ideal candidate will have extensive experience with Amazon Connect, IVR flows, voice/chat integrations, real-time analytics, and AWS services such as Lambda, DynamoDB, S3, Lex, CloudWatch, and IAM. Additionally, they will have proficiency in Python, including experience with the AWS SDK (boto3) and REST API development.

Responsibilities

  • Design and develop scalable and efficient contact center solutions using Amazon Connect
  • Implement IVR flows, voice/chat integrations, and real-time analytics
  • Develop and maintain code using Python, AWS SDK (boto3), and REST API
  • Collaborate with cross-functional teams to ensure seamless integration with existing systems
  • Maintain high standards of quality, security, and compliance

Requirements

  • At least 5 years of experience in contact center technologies like AWS cloud, contact center technologies
  • At least 3 years of experience in IVR call flow designs and call routing configurations in Connect, Python, Lambda, Terraform/GitHub
  • Expertise in Amazon Connect and its features, including IVR flows, voice/chat integrations, real-time analytics
  • Proficient in AWS services, such as Lambda, DynamoDB, S3, Lex, CloudWatch, and IAM
  • Experience with Terraform for IaC and GitHub for version control and CI/CD pipelines
  • Proficiency in Python, including experience with AWS SDK (boto3) and REST API development

What We Offer

  • A competitive salary package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The chance to work on challenging and exciting projects

About Us

Power IT Services is a leading provider of innovative technology solutions. We are committed to delivering exceptional results and exceeding client expectations.



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