Adani Digital Labs | Operations Executive

1 month ago

gurugram, India Adani Digital Labs Full time

About this position: This job description is designed to attract experienced candidates who have a strong understanding of the digital side of operations in airport services such as Lounge / Meet & Greet etc.


Key Responsibilities:

  • Cultivate and maintain strong relationships with airport service operators
  • Identifying, On-boarding and managing services on ADL’s platform
  • To supervise and manage relationship with all frontline partners (Tech partner & service partners) for ensuring uninterrupted platform operations.
  • To handle escalations and efficient resolution of all customer queries
  • Prepare daily reports for internal tracking and analysis
  • To prepare periodic MIS and share the same with identified stakeholders.
  • Create / Ensure SOP fulfilment and coordinate regular partner trainings.
  • Analysing the transaction trends for different programs and submit report to the management.
  • Implementing new services across partners.
  • Coordinating & ensuring all requirements for new partner tie-ups.
  • Serve as the primary point of contact for our partners, ensuring their needs are met and addressing any issues or concerns promptly.
  • Managing all the invoices and related issues for assigned services.
  • Support revenue targets by driving operational efficiencies and relationship with partners.



Qualifications

  • Minimum of 2-3 years of experience in handling digital side of airport services operations
  • Relevant exposure in payment industry/ hospitality sector in operations and customer support function.
  • Ability to run technical conversations with the tech partner to drive problem discovery and high-level solutioning
  • Analytical capability to deal with the technical, contractual and financial aspects of the business.
  • Excellent communication and interpersonal abilities.
  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field. MBA is a plus.

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