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Loyalty Manager

2 months ago

Gurugram, India Adani Digital Labs Full time

We are seeking a dynamic and results-driven Loyalty Manager to join our team. Loyalty program is one of our biggest pillars of the business which is aimed to generate a big value leveraging the Adani group and partner ecosystem. The ideal candidate will be responsible for owning the P&L, creating growth interventions to increase loyalty users on the platform, and managing partnerships essential for these growth initiatives. This role requires a strategic thinker who can collaborate effectively with product, marketing, and analytics stakeholders to drive business growth and create product roadmaps.


Key Responsibilities:

  • P&L Ownership: Manage the profit and loss for the loyalty program, ensuring financial targets are met.
  • Growth Interventions: Develop and implement strategies to increase the number of loyal users on the platform.
  • Partnership Management: Identify, establish, and manage partnerships that are crucial for the growth interventions.
  • Stakeholder Management: Collaborate with product, marketing, and analytics teams to align on business objectives and drive growth.
  • Product Roadmaps: Create and manage product roadmaps to support the growth of the loyalty program.
  • Customer Trends: Analyze and leverage customer trends in earning and redeeming reward points to enhance the loyalty program.
  • Program Restructuring: Modify and restructure programs to increase customer repeat rates and enhance the value of the loyalty programs.


Qualifications:

  • Proven experience in managing P&L and driving business growth.
  • Strong strategic thinking and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Experience in creating and managing partnerships.
  • Ability to develop and execute product roadmaps.