Talasha | Client Services Manager
2 weeks ago
Responsibilities -
Oversee client onboarding, ensuring smooth setup and handoffs.
Understand client's operational challenges (eg clinic lacking automation of patient appointment booking / inefficient payments collection process etc) & work on solutions (eg digitalisation of processes)
Manage day-to-day client communications, tracking milestones, deliverables, and addressing queries.
Develop and improve internal processes to optimise efficiency and service delivery.
Ensure successful outcomes by understanding client objectives and aligning consulting solutions accordingly.
Monitor client satisfaction and proactively address any concerns or challenges.
Provide regular updates and reports to clients and co-founders on progress, outcomes, and areas for improvement.
Good to Have-
Prior experience working in healthcare firms (doctors practise / clinic / hospital, etc)
Experience: 2-3 years in client success, project management, or operations, preferably in healthcare or consulting.
Strong client relationship management and communication skills, Ability to streamline operational processes and track project progress
Location - BKC, Mumbai
CTC - Upto Rs. 6 Lakhs (Basis last drawn)
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