AiSensy | Senior Customer Support Executive
2 days ago
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.
Enabling 15000+ Businesses with WhatsApp Engagement & Marketing
750mn+ WhatsApp Messages done between Businesses and Users via AiSensy
Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more
High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
The Opportunity:
Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences.
Learn the inner workings of a startup and grow alongside the company.
Get hands-on experience building and optimizing systems, processes, and workflows.
Collaborate directly with founders, sharing insights and receiving valuable feedback.
Be part of a growth-stage brand with a clear path to becoming a future leader.
Responsibilities:
Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media.
Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns.
Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction.
Customer Records: Maintain and update customer records with detailed and accurate information based on interactions.
Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support.
Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics.
Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience.
Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction.
Qualifications:
A minimum of 3 years of experience in customer support or a related field.
Strong communication skills and a customer-centric mindset.
Proficiency in using customer support tools and CRM systems.
Why Join Us?
Work in a supportive and innovative environment that encourages personal and professional growth.
Be part of a company that values customer satisfaction as its core priority.
Enjoy the opportunity to lead and contribute to impactful projects in a growing organization.
Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand
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