AiSensy | Senior Customer Support Executive | india
3 days ago
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.
Enabling 15000+ Businesses with WhatsApp Engagement & Marketing750mn+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & moreHigh Impact as Businesses drive 25-80% Revenues using AiSensy PlatformMission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
The Opportunity:Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences.Learn the inner workings of a startup and grow alongside the company.Get hands-on experience building and optimizing systems, processes, and workflows.Collaborate directly with founders, sharing insights and receiving valuable feedback.Be part of a growth-stage brand with a clear path to becoming a future leader.
Responsibilities:Customer Interaction:
Handle customer inquiries across multiple channels, including phone, email, live chat, and social media.Product Assistance:
Provide accurate information about products and services, handle complaints, process orders, and manage returns.Troubleshooting:
Resolve product-related issues promptly and effectively, ensuring high customer satisfaction.Customer Records:
Maintain and update customer records with detailed and accurate information based on interactions.Product Knowledge:
Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support.Performance Goals:
Collaborate with the support team to meet and exceed customer service performance metrics.Feedback Analysis:
Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience.Process Improvement:
Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction.
Qualifications:A minimum of
3 years of experience
in customer support or a related field.Strong communication skills and a customer-centric mindset.Proficiency in using customer support tools and CRM systems.
Why Join Us?Work in a supportive and innovative environment that encourages personal and professional growth.Be part of a company that values customer satisfaction as its core priority.Enjoy the opportunity to lead and contribute to impactful projects in a growing organization.Ready to make a difference in the customer journey? Join us as a
Senior Customer Support Executive
and be the voice that represents our brand
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