Senior Customer Support Executive

2 days ago

Delhi, India AiSensy Full time
About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.

- Enabling 15000+ Businesses with WhatsApp Engagement & Marketing- 750mn+ WhatsApp Messages done between Businesses and Users via AiSensy- Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more- High Impact as Businesses drive 25-80% Revenues using AiSensy Platform- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity:

- Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences.- Learn the inner workings of a startup and grow alongside the company.- Get hands-on experience building and optimizing systems, processes, and workflows.- Collaborate directly with founders, sharing insights and receiving valuable feedback.- Be part of a growth-stage brand with a clear path to becoming a future leader.

Responsibilities:

- Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media.- Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns.- Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction.- Customer Records: Maintain and update customer records with detailed and accurate information based on interactions.- Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support.- Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics.- Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience.- Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction.

Qualifications:

- A minimum of 3 years of experience in customer support or a related field.- Strong communication skills and a customer-centric mindset.- Proficiency in using customer support tools and CRM systems.

Why Join Us?

- Work in a supportive and innovative environment that encourages personal and professional growth.- Be part of a company that values customer satisfaction as its core priority.- Enjoy the opportunity to lead and contribute to impactful projects in a growing organization.- Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand

  • Customer Support Executive

    6 months ago

    Delhi, India Intelenet global support Full time

    *" PART TIME WORK FROM HOME JOB"* Company Name : *INTELENET GLOBAL SUPPORT* Company Location : *West Bengal, Kolkata, BT road* Designation : *Customer support executive (CSE)* Gadget required : *Mobile/Laptop/PC* Working hours : *3-4 hrs in a day ( flexible Timings)* *Working days: *Monday to Friday* *Saturday and Sunday holiday* Salary : *15000/-*+...

  • Senior Customer Support Executive

    2 days ago

    Delhi, India AiSensy Full time

    About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 15000+ Businesses with WhatsApp Engagement & Marketing750mn+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...

  • AiSensy | Senior Customer Support Executive

    2 days ago

    delhi, India AiSensy Full time

    About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 15000+ Businesses with WhatsApp Engagement & Marketing750mn+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...

  • Senior Customer Support Administrator

    1 day ago

    Delhi, Delhi, India Applicantz Full time

    Job OverviewApplicantz is seeking a highly skilled Senior Customer Support Administrator to join our team. This is a long-term contract position with one of the largest, global technology leaders in the industry.We foster a progressive culture that values creativity, flexibility, and diversity. Our company uses cutting-edge technologies to stay ahead of the...

  • Customer Support Executive

    2 weeks ago

    Delhi, India Coloressence Full time

    Company DescriptionColoressence is one of the fastest growing 'Made in India' color cosmetics brands, focused on manufacturing and marketing premium quality cosmetics at affordable prices. Based in Delhi, India, Coloressence is committed to delivering high-quality and innovative beauty products to customers.Role DescriptionThis is a full-time on-site role...

  • Senior Customer Support Executive

    3 days ago

    Delhi, India Offbeat TechNet Pvt Ltd Full time

    We are looking for a motivated candidate fluent in Hindi and Malayalam with at least 1 year of target sales experience. As a Senior Customer Support Executive, you will engage with prospective customers, address their queries, and retain their trust while managing a dynamic team.Key Responsibilities:- Make outbound calls to prospective customers to promote...

  • Customer Support Executive

    6 months ago

    Delhi, Delhi, India Hands Carpets Full time

    As a Customer Support Executive, you will play a crucial role in ensuring a positive experience for our customers. You will be the frontline support for inquiries, assistance, and guidance, offering a high level of service and professionalism. **Location**: New Delhi**: **Job Profile**: We are seeking a Customer Support Executive who will be responsible for...

  • Customer Support Executive

    2 weeks ago

    Delhi, India Coloressence Full time

    Company DescriptionColoressence is one of the fastest growing 'Made in India' color cosmetics brands, focused on manufacturing and marketing premium quality cosmetics at affordable prices. Based in Delhi, India, Coloressence is committed to delivering high-quality and innovative beauty products to customers.Role DescriptionThis is a full-time on-site role...

  • Customer Support Executive

    2 weeks ago

    Delhi, India Coloressence Full time

    Company Description Coloressence is one of the fastest growing 'Made in India' color cosmetics brands, focused on manufacturing and marketing premium quality cosmetics at affordable prices. Based in Delhi, India, Coloressence is committed to delivering high-quality and innovative beauty products to customers. Role Description This is a full-time on-site...

  • Customer Support Executive

    2 months ago

    Delhi, Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    3 weeks ago

    Delhi, Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    6 months ago

    Delhi, Delhi, India BNC Full time

    BNC is looking for **female** customer support executive for a furniture company located at Pahadganj, Delhi - Handling customer orders - Dealing with customers queries - Carrying out marketing activities - Ability to multi-task, set priorities and a self-starter Any graduate with good communication skills in Hindi and English **Job Types**: Full-time,...

  • Customer Support Executive

    6 months ago

    Delhi, Delhi, India HIKET INFOTECH PRIVATE LIMITED Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support **Responsibilities** - Managing a team of representatives offering customer support - Overseeing the customer service process - Resolving customer complaints brought to your...

  • Customer Support Executive

    6 months ago

    Delhi, Delhi, India Saaol Heart Center Full time

    **Profile: Customer Support Executive** **We are looking for a Customer Support Executive to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients.** **Primary Responsibilities would include...

  • Customer Support Executive

    6 months ago

    Dwarka, Delhi, Delhi, India Opportunity One Step Solutions Private Limited Full time

    Job Title: Customer Support Executive **Location**: Job Summary: Sector 17 Dwarka Delhi We are seeking a highly skilled and customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring customer satisfaction. You will...

  • AiSensy | Senior Customer Support Executive | india

    3 days ago

    Delhi, India AiSensy Full time

    About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 15000+ Businesses with WhatsApp Engagement & Marketing750mn+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...

  • Customer Support Executive

    2 weeks ago

    New Delhi, India Coloressence Full time

    Company DescriptionColoressence is one of the fastest growing 'Made in India' color cosmetics brands, focused on manufacturing and marketing premium quality cosmetics at affordable prices. Based in Delhi, India, Coloressence is committed to delivering high-quality and innovative beauty products to customers.Role DescriptionThis is a full-time on-site role...

  • Senior Customer Support Executive

    2 days ago

    Delhi, India AiSensy Full time

    Role Overview We are seeking a Senior Customer Support Executive - Client Onboarding to lead the onboarding experience for our new clients. This role is critical in ensuring seamless integration and delivering an exceptional first impression of AiSensy’s solutions. The ideal candidate will have a knack for guiding clients through technical setups,...

  • Senior Customer Support Executive

    3 days ago

    Delhi, India AiSensy Full time

    Role OverviewWe are seeking a Senior Customer Support Executive - Client Onboarding to lead the onboarding experience for our new clients. This role is critical in ensuring seamless integration and delivering an exceptional first impression of AiSensy’s solutions. The ideal candidate will have a knack for guiding clients through technical setups, providing...

  • Senior Customer Support Executive

    1 day ago

    Delhi, India AiSensy Full time

    Role OverviewWe are seeking a Senior Customer Support Executive - Client Onboarding to lead the onboarding experience for our new clients. This role is critical in ensuring seamless integration and delivering an exceptional first impression of AiSensy’s solutions. The ideal candidate will have a knack for guiding clients through technical setups,...