Rider Onboarding Specialist
5 days ago
Role Summary The Rider Onboarding Specialist is responsible for end-to-end onboarding of new riders, including screening, documentation, orientation, training, vehicle issuance, app setup, and tracking activation until they start earning or go live on the platform. Key Responsibilities Lead & Funnel Management Contact new rider leads generated through marketing, referrals, walk-ins, job boards or field activities. Explain earning structure, payout system, working hours, terms, penalties & benefits. Rider Screening & Verification Conduct basic eligibility check (age, experience, smartphone, valid ID, driving license, background, police verification if required). Collect and verify KYC documents and upload into platform/CRM. Onboarding & Agreement Get digital/physical contract signed (rental/commission model). Complete ID creation, rider registration & partner platform activation. Ensure insurance, GPS & safety compliance. Training & Orientation Provide training on: App usage (delivery partner app + GBG internal app/CMS) Route navigation, delivery discipline, customer interaction Safety protocols, charging/swapping SOPs, maintenance rules Vehicle Handover & Tech Setup Assist with EV/scooter/test drive, battery usage & GPS tracking setup. Issue helmet, bag, accessories & safety kit (if applicable). Rider Experience & Engagement Track new rider performance for initial 7–14 days. Resolve queries related to earnings, tasks, app issues & vehicle concerns. Ensure rider activation with delivery partners (Zomato, Blinkit, Rapido, etc.). Reporting & MIS Maintain daily onboarding MIS (leads → joined → active → retained). Highlight drop-off reasons to ops leadership for improvement. Skills & Competencies Strong communication & convincing ability Field coordination & target-driven mindset Knowledge of delivery/logistics market preferred Basic app/tech troubleshooting Multitasking with deadline orientation Relationship & people-handling skills Ability to work on weekends & extended hours during peak demand Qualifications 12th / Graduate preferred 1–3 years in delivery/logistics/field operations/recruitment Experience with Zomato/Swiggy/Blinkit/Dunzo/Shadowfax preferred KPIs / Success Metrics Leads → onboarded conversion rate Active riders within 72 hours Rider retention for first 30 days Documentation & compliance accuracy Rider satisfaction & grievance resolution score
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Rider Onboarding Specialist
5 days ago
Noida, India GobabyGo EV Full timeJob Description Role Summary The Rider Onboarding Specialist is responsible for end-to-end onboarding of new riders, including screening, documentation, orientation, training, vehicle issuance, app setup, and tracking activation until they start earning or go live on the platform. Key Responsibilities 1. Lead & Funnel Management - Contact new rider leads...
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Onboarding Specialist
4 weeks ago
Hyderabad, India Randstad Enterprise Full timeJob Description Specialist (Onboarding) We are seeking an experienced Operations Specialist (Onboarding) to join our team. The Onboarding Specialist will be responsible for overseeing the entire onboarding process for new employees. They will work closely with HR, managers, and other departments to ensure a seamless and positive experience for all new hires....
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Onboarding Specialist
2 weeks ago
Mumbai, India Tekskills Inc. Full timeJob Description Title : US Onboaring Specialist Location: Mumbai WFO Shift Night (6 pm to 4 am or 7 pm to 5 am IST) Job Summary: The Onboarding Specialist is responsible for ensuring a smooth and engaging onboarding experience for new hires. This role coordinates all aspects of the onboarding process, from Welcome email, contingency launch and monitoring,...
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Onboarding Specialist
2 weeks ago
Chennai, India Acultpay Full timeJob Description Company Description Acult Software is a leading digital financial services platform, recognized for its reliability, independence, and convenience. The company specializes in reducing customer acquisition and service challenges through innovative solutions. Acult Software is a unique provider of continuous service in the Bharat Bill Payment...
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Onboarding Specialist
4 weeks ago
India Flexi Pitches Full timeJob Title: Onboarding Specialist – Flexi PitchesAbout Flexi Pitches:Flexi Pitches brings together Top 1% leaders, founders, and investors through curated Demo Nights and award showcases. Every interaction counts — and that starts with how we onboard startups, mentors, and partners.We’re looking for someone who can make every onboarding feel personal,...
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Onboarding Specialist
2 weeks ago
Mumbai, India Policybazaar.com Full timeJob Description Job Description Onboarding/ Induction Specialist Location Mumbai, India (Malad West )Experience 1 to 3 year s The Onboarding Specialist will be responsible for delivering a seamless and engaging new hire experience from offer acceptance to the employee's first months in the organization. This role ensures every new joiner feels welcomed,...
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Onboarding Specialist
4 weeks ago
India Flexi Pitches Full timeJob Title: Onboarding Specialist – Flexi PitchesAbout Flexi Pitches: Flexi Pitches brings together Top 1% leaders, founders, and investors through curated Demo Nights and award showcases. Every interaction counts — and that starts with how we onboard startups, mentors, and partners. We’re looking for someone who can make every onboarding feel...
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Onboarding Specialist
4 weeks ago
India Suraasa Full timeAt Suraasa, we are transforming the global teaching landscape by enabling teachers to upskill, grow, and find better career opportunities. The Onboarding Specialist ensures learners are fully prepared for their PgCTL journey by guiding them through prerequisites, tracking progress, and coordinating orientation sessions with the Progress Advisor and Liaison....
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User Onboarding Specialist
2 weeks ago
Hyderabad, India ABEX Full timeJob Description We are hiring on behalf of a leading talent marketplace company for the position of User onboarding specialist Role : User onboarding specialist Location : Hyderabad(WFO) Years Experiences: 1 - 3 Years Job Description User onboarding specialist - Be the first touchpoint for freelancers and clients after they sign up. - Handhold users through...
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Field Delivery Coordinator
18 hours ago
india beBeeDelivery Full timeRider Onboarding Specialist The primary objective of this role is to oversee the complete onboarding process of new riders, encompassing screening, documentation, orientation, training, vehicle issuance, app setup, and tracking activation until they begin earning or go live on the platform. Key responsibilities include lead and funnel management, rider...