Rider Onboarding Specialist

4 weeks ago

Noida India GobabyGo EV Full time

Job Description Role Summary The Rider Onboarding Specialist is responsible for end-to-end onboarding of new riders, including screening, documentation, orientation, training, vehicle issuance, app setup, and tracking activation until they start earning or go live on the platform. Key Responsibilities 1. Lead & Funnel Management - Contact new rider leads generated through marketing, referrals, walk-ins, job boards or field activities. - Explain earning structure, payout system, working hours, terms, penalties & benefits. 1. Rider Screening & Verification - Conduct basic eligibility check (age, experience, smartphone, valid ID, driving license, background, police verification if required). - Collect and verify KYC documents and upload into platform/CRM. 1. Onboarding & Agreement - Get digital/physical contract signed (rental/commission model). - Complete ID creation, rider registration & partner platform activation. - Ensure insurance, GPS & safety compliance. 1. Training & Orientation - Provide training on: - App usage (delivery partner app + GBG internal app/CMS) - Route navigation, delivery discipline, customer interaction - Safety protocols, charging/swapping SOPs, maintenance rules 1. Vehicle Handover & Tech Setup - Assist with EV/scooter/test drive, battery usage & GPS tracking setup. - Issue helmet, bag, accessories & safety kit (if applicable). 1. Rider Experience & Engagement - Track new rider performance for initial 714 days. - Resolve queries related to earnings, tasks, app issues & vehicle concerns. - Ensure rider activation with delivery partners (Zomato, Blinkit, Rapido, etc.). 1. Reporting & MIS - Maintain daily onboarding MIS (leads joined active retained). - Highlight drop-off reasons to ops leadership for improvement. Skills & Competencies - Strong communication & convincing ability - Field coordination & target-driven mindset - Knowledge of delivery/logistics market preferred - Basic app/tech troubleshooting - Multitasking with deadline orientation - Relationship & people-handling skills - Ability to work on weekends & extended hours during peak demand Qualifications - 12th / Graduate preferred - 13 years in delivery/logistics/field operations/recruitment - Experience with Zomato/Swiggy/Blinkit/Dunzo/Shadowfax preferred KPIs / Success Metrics - Leads onboarded conversion rate - Active riders within 72 hours - Rider retention for first 30 days - Documentation & compliance accuracy - Rider satisfaction & grievance resolution score

  • Rider Onboarding Specialist

    1 week ago

    Noida, Uttar Pradesh, India GobabyGo EV Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role SummaryThe Rider Onboarding Specialist is responsible for end-to-end onboarding of new riders, including screening, documentation, orientation, training, vehicle issuance, app setup, and tracking activation until they start earning or go live on the platform.Key ResponsibilitiesLead & Funnel ManagementContact new rider leads generated through marketing,...

  • Rider Sourcing Executive

    1 week ago

    Kolkata, West Bengal, India, West Bengal Spencer's Retail Full time

    Jiffy by Spencers is actively looking for a dynamic and results-driven Rider Sourcing Executive to manage and execute sourcing strategies to onboard delivery riders efficiently. The role involves identifying, attracting, and onboarding suitable candidates to meet the operational demands of our last-mile delivery network.Key Responsibilities:Develop and...

  • Onboarding Specialist

    3 weeks ago

    Bengaluru, India Learner Space Full time

    Job Description Role Description This is a remote internship role for an Onboarding Specialist. The Onboarding Specialist will be responsible for guiding clients through the onboarding process, ensuring they have a seamless and positive start with our platform. Daily tasks include coordinating with clients, addressing queries, providing necessary training or...

  • Onboarding Specialist

    2 weeks ago

    Gurugram, Gurugram, India Cvent Full time

    Job Description Overview We're looking for Onboarding Specialists on the Client Success team, who are responsible for guiding our new clients in their use of the Cvent platform. As an Onboarding Specialist, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build...

  • Onboarding Specialist

    3 weeks ago

    India Flexi Roundtables : Top 1% Leaders Full time

    Job Description: Onboarding Specialist – Flexi RoundtablesLocation: Hyderabad / Bengaluru / Mumbai Brand: Flexi Roundtables – Top 1% Leaders Type: Full-time, High-Intensity Execution RoleAbout Flexi RoundtablesFlexi Roundtables is India’s fastest-growing CXO community platform, bringing together Top 1% Leaders, policymakers, and innovation-driven...

  • Onboarding Specialist

    3 weeks ago

    India Flexi Roundtables : Top 1% Leaders Full time

    Job Description: Onboarding Specialist – Flexi Roundtables Location: Hyderabad / Bengaluru / Mumbai Brand: Flexi Roundtables – Top 1% Leaders Type: Full-time, High-Intensity Execution Role About Flexi Roundtables Flexi Roundtables is India’s fastest-growing CXO community platform, bringing together Top 1% Leaders, policymakers, and innovation-driven...

  • Resellers Onboarding Specialist

    4 days ago

    Noida, Uttar Pradesh, India HR Raashi Full time

    Looking for Resellers onboarding specialist to work on a pure revanue sharing basis. 100% flexible and performance based project Product Category- Handmade Exclusive Jwellery Items

  • Bike Riders required for reputed company in Dubai

    4 weeks ago

    India Zenith Talent Hub Full time

    Job Description Primary Job Title: Delivery Rider (Motorbike) About The Opportunity Hiring for the logistics & courier services sector supporting UAE (Dubai) operations. We recruit qualified motorbike delivery riders based in India for visa-sponsored, on-site delivery roles in Dubaifocused on safe, timely parcel and food deliveries across urban routes. Role...

  • Onboarding Specialist

    4 weeks ago

    Delhi, India PaySprint Private Limited Full time

    Job Description About PaySprint PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including Best Fintech Startup and Open API of the Year, we are a rapidly growing startup making a meaningful impact in the fintech space. Our flagship...

  • Onboarding Specialist

    1 week ago

    Noida, Uttar Pradesh, , India MyOperator Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: Onboarding Specialist - Customer Success Primary Role Objective: Deliver end -to -end client onboarding including setup, integrations, WhatsApp & Google My Business (GMB) configuration, and product training, ensuring a seamless client experience and measurable satisfaction. Key Responsibilities: 1. Client Onboarding & Setup - Complete onboarding...